IT Support Consultant

2 weeks ago

Leeds, United Kingdom Texcel Full time

We’re recruiting for an IT Support Consultant on behalf of a leading IT solutions provider with a strong UK and European presence. This is a fantastic opportunity to join a forward-thinking organisation that values innovation, collaboration, and professional development.

Key Responsibilities:

  • Deliver remote and onsite IT support, handling installations, configurations, repairs, and resolving advanced technical issues.
  • Use advanced tools to maintain client systems, identifying and addressing potential issues before they escalate.
  • Build strong, trusted relationships with clients through clear communication and a proactive approach.
  • Participate in pre-sales and post-sales activities, project kick-offs, and delivering tailored solutions to clients.
  • Stay updated on the latest technologies, contribute to team knowledge sharing, and recommend improvements to client systems.

Ideal Experience:

  • Strong expertise in operating systems and networking technologies, including Windows, Microsoft 365, Azure, Exchange, Cisco Meraki, SonicWall, Veeam, Kaseya/DATTO RMM, VMware and Hyper-V.
  • Proven experience in 2nd and 3rd line support, with the ability to troubleshoot complex issues and support escalated cases.
  • Knowledge of user and domain administration, networking maintenance, and IT infrastructure.
  • Experience in sectors like MSPs, Architecture, Engineering, or Construction is advantageous.
  • Exceptional communication, customer care, and problem-solving skills.
  • Quick learner with the ability to manage multiple tasks and adapt to changing demands.
  • Comfortable working independently and as part of a collaborative team.

What’s on Offer:

  • Competitive salary with a 10% annual bonus.
  • Flexible work arrangement: 3 days from home, 2 days in the office.
  • Professional development plans, an open-door culture, and opportunities to influence company direction.

If you’re a proactive IT professional passionate about technology and customer success, we’d love to hear from you Apply today to take the next step in your career.

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