Housing Senior Systems Analyst

4 weeks ago

London, United Kingdom Akton Recruitment Full time

Location: Havering, Greater London
Work Arrangement: Hybrid

Job Description:
We are seeking a skilled and experienced Housing Senior Systems Analyst to join a local authority Housing Systems Team in Havering. As a pivotal member of the team, you will be directly responsible for ensuring the smooth operation and optimisation of our ICT systems used within the Housing Service. Your role will encompass a range of tasks including application support, system administration, data integrity maintenance, performance monitoring, and collaboration with both internal stakeholders and external software suppliers.

Responsibilities:

  • Provide high-standard application support services across ICT systems within the Housing Service.
  • Process cyclical system functions such as Rents and Service Charges in collaboration with users.
  • Maintain data integrity and accuracy within ICT systems.
  • Administer system security and user access rights.
  • Monitor ICT systems performance and data interfaces effectively using trend analysis and system reports.
  • Liaise with software suppliers to identify and resolve system faults.
  • Collaborate with external contractors to create and monitor system interfaces, e.g., Repairs.
  • Support the implementation of ICT projects related to the Housing Service.
  • Contribute to planning, designing, and delivering training to users of ICT systems within the Housing Service.

Requirements:

  • Successful experience managing and supporting multi-functional software in a diverse business environment.
  • Experience working in an IT service desk environment supporting complex systems.
  • Demonstrated ability to manage stakeholders to resolve shared problems effectively.
  • Experience processing routine annual billing cycles of computer software, e.g., Rents and Service Charges processes.
  • Experience in software updates installation (e.g., upgrades) for ICT systems, including system integration and testing.
  • Demonstrable knowledge of relational database architecture and proficiency in SQL, PowerBi, SSRS, or similar reporting software.
  • Strong organisational and time management skills to prioritize demanding workloads and tight deadlines with minimal supervision.

Qualifications:

  • Formal qualification in an IT-related discipline (e.g., ITIL, Microsoft).

If you are passionate about utilising your skills to contribute to the effective operation of housing systems within a local authority setting, we encourage you to apply.

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