Service Designer

7 days ago

Leeds, United Kingdom Mastek Full time

We're looking for a SC Cleared talented User Research Consultant to join our dynamic and growing User-Centered Design practice and thorough understanding of Government Digital Service (GDS) / NHS principles.

Hybrid working model
Full time role

Flexible (Remote, with options to work from offices in Reading and Leeds. You may be required to work part-time from client offices.)

Mastek is seeking a Senior User Research Consultant to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user research methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the design of services. As a Senior Consultant, you will drive the development of our User-Centred Design strategy, mentor or line manage junior team members, and contribute to business growth.


User Research Planning and Execution:
Design, plan, and conduct user research activities to gather insights into user behaviors, needs, and motivations.
Utilize a variety of research methods, including interviews, surveys, usability testing, and observational studies, as appropriate for the context.
Advocate for the inclusion of insights into the design and development of services.
Experience of running Discoveries/Alphas to GDS/NHS Service Standard.
Upskill and educate stakeholders and colleagues on user-centered design approaches and methods, and agile approaches to transformation.


Lead on applying User-Centred Design and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations.

Contribute to the evolution of Mastek’s User-Centred Design and consulting strategy.
Developing propositions and ‘points of view’ for applying design thinking approaches in new markets and clients.
Mentor junior team members and lead community development activities.


Relevant user research experience within agile teams and complex programmes
Experience in consultancy or leading internal projects.
Coaching, mentoring, or management experience of UCD/research teams.
Familiarity with GDS/NHS service standards and assessments.
Sector experience in healthcare is a bonus.

Strong facilitation skills for both remote and in-person workshops, meetings and research sessions.
Ability to manage complex, ambiguous projects and organizational dynamics.
Skills and experience in related disciplines such as service design, and content/communication design are a plus.


Competitive salary with an annual performance-related bonus.
Training budget for professional growth.
Choice of MacBook or Windows laptop with necessary software.
Cycle to Work scheme.
Flexible working structure (remote or hybrid options).
Pension contributions and life insurance.
Private healthcare.
Opportunities to work on diverse projects across public and private sectors.


Mastek is an international digital consultancy with offices in the UK, Europe, US, and India. We build impactful solutions for government and private clients like the NHS, Ministry of Defence, Kellogg’s, and Morrisons. Our User-Centred Design practice is a newer part of a company with a 42-year heritage. This offers a start-up atmosphere within a larger company, and numerous opportunities for professional development. You will work alongside delivery teams and see your work come to life through the deployment of services and products. Join us to work on innovative projects, collaborate with talented teams, and make a real impact.

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