Service Manager
2 weeks ago
Your responsibilities: Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Customer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management / service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint management of the respective customer with the aim of high customer satisfaction Responsibility for the profitability of relevant maintenance contracts Controlling sales and margin quality of the relevant maintenance contracts Maintain description and documentation of the services provided Support the identification of Training requirement both service and technical Report to Kapsch management on key deliverables and progress Your profile Fluent in English in speech and writing High customer and solution orientation Minimum 10 years’ experience at service delivery management position Advanced knowledge of ITIL and Service management – preferably with corresponding certification(s). A structured and independent way of working, being independent and resilient. Willingness to learn and to work in an international environment. Excellent communication skills and Team player Deep understanding of delivery of the IT Applications Experience in Traffic Management area is an advantage Willingness to travel (up to 25%) and work in an international team Availability for oncalls. Our offer Permanent contract Private medical care, life insurance and pension plan Hybrid working model Attractive salary package Challenging limits of mobility for a healthy world without congestion Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs/ideology, sexual orientation, ethnicity or national origin.
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Probation Service Officer
2 months ago
Coventry, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 339972**Salary**: - £24,228 - £30,208- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 2Contents Location About...
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Probation Service Officer
2 months ago
Coventry, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 339291**Salary**: - £24,228 - £30,208- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 2Contents Location About...
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Retail & Cafe Manager
2 weeks ago
Coventry, United Kingdom Royal Voluntary Service Full timeRoyal Voluntary Service has an opportunity available for a Retail & Café Manager to join our team at City Of Coventry NHS Centre, Coventry, West Midlands. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.44 per hour. About the Retail Manager role:Royal Voluntary Service hospital cafés,...
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Retail & Cafe Manager
3 weeks ago
Coventry, United Kingdom Royal Voluntary Service Full timeRoyal Voluntary Service has an opportunity available for a Retail & Café Manager to join our team at City Of Coventry NHS Centre, Coventry, West Midlands. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.44 per hour. About the Retail Manager role:Royal Voluntary Service hospital cafés,...
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Retail & Cafe Manager
2 weeks ago
Coventry, United Kingdom Royal Voluntary Service Full timeRoyal Voluntary Service has an opportunity available for a Retail & Café Manager to join our team at City Of Coventry NHS Centre, Coventry, West Midlands. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.44 per hour. About the Retail Manager role: Royal Voluntary Service hospital cafés, shops...
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Retail & Cafe Manager
3 weeks ago
Coventry, United Kingdom Royal Voluntary Service Full timeRoyal Voluntary Service has an opportunity available for a Retail & Café Manager to join our team at City Of Coventry NHS Centre, Coventry, West Midlands. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.44 per hour. About the Retail Manager role: Royal Voluntary Service hospital cafés, shops...
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Retail & Café Manager
3 weeks ago
Coventry, United Kingdom Royal Voluntary Service Full time €12Royal Voluntary Service has an opportunity available for a Retail & Café Manager to join our team at City Of Coventry NHS Centre, Coventry, West Midlands .You will join us on a part-time, permanent basis , and in return, you will receive a competitive salary of £12.44 per hour. About the Retail Manager role: Royal Voluntary Service hospital...
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Retail and Café Manager Part-time
3 weeks ago
Coventry, United Kingdom Royal Voluntary Service Full time €12Royal Voluntary Service has an opportunity available for a Retail & Café Manager to join our team at City Of Coventry NHS Centre, Coventry, West Midlands .You will join us on a part-time, permanent basis , and in return, you will receive a competitive salary of £12.44 per hour. About the Retail Manager role: Royal Voluntary Service...
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Service Manager
3 weeks ago
Coventry, United Kingdom Kapsch TrafficCom AG Full timeYour responsibilities:nCustomer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior managementnPrime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver...
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Service Manager
2 weeks ago
Coventry, United Kingdom Kapsch TrafficCom AG Full timeYour responsibilities:nCustomer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior managementnPrime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver...
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Service Manager
3 weeks ago
Coventry, United Kingdom Kapsch TrafficCom AG Full timeYour responsibilities:Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Customer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior managementPrime interface...
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Service Manager
3 weeks ago
Coventry, United Kingdom Kapsch TrafficCom AG Full timeJob DescriptionYour responsibilities:Customer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior managementPrime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors...
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Service Manager
3 weeks ago
Coventry, United Kingdom Kapsch TrafficCom AG Full timeYour responsibilities: Customer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and...
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Service Manager
3 weeks ago
Coventry, United Kingdom Kapsch TrafficCom AG Full timeYour responsibilities:Customer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior managementPrime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver...
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Service Manager
3 weeks ago
Coventry, United Kingdom Kapsch TrafficCom AG Full timeYour responsibilities:Customer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior managementPrime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver...
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Service Manager
3 weeks ago
Coventry, United Kingdom Kapsch TrafficCom AG Full timeYour responsibilities:Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Customer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior managementPrime interface...
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Service Manager
3 weeks ago
Coventry, United Kingdom Kapsch TrafficCom AG Full timeYour responsibilities:Customer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior managementPrime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver...
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Service Manager
3 weeks ago
coventry, United Kingdom Kapsch TrafficCom AG Full timeYour responsibilities:Customer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior managementPrime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver...
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Service Manager
3 weeks ago
Coventry, United Kingdom Kapsch TrafficCom AG Full timeJob Description Your responsibilities: Customer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch...
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Service Manager
3 weeks ago
Coventry, United Kingdom Kapsch TrafficCom AG Full timeYour responsibilities: Customer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and...
