IT Manager

The IT Service Manager (ITSM) reports to the Head of User Services and is accountable for the application of tools and techniques to define and validate solutions within the ITSM platform (Service Now) to ensure DVSAs requirements are aligned to its strategic objectives.
Promote IT Service Management best practice across DVSA, keeping abreast of developments and trends such as emerging processes and standards for IT Service Management, emerging ITSM tool and technology opportunities.
Act as a subject matter expert for ITSM tooling (currently Service Now); Regular engagement with suppliers in the development and monitoring of IT services, working closely with the vendor management function.
We operate a hybrid working model giving you greater flexibility about where and when you work. There may be an element of travel associated with this role to other DVSA offices, with some infrequent overnight stays.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Apply using the link provided at the Civil Service Jobs website. This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.