Security Cleared Infrastructure Support Specialist III
3 months ago
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III (Red Hat Linux) based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is paying up to £275.00 per day working 37.5 hours a week between 07:30 – 16:30 Monday – Thursday and 07:00 – 13:30 Fridays.
Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals.
Role Overview
We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.
The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We are looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial.
The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential.
Job Description
Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging
Excellent knowledge of Red Hat Network Satellite for system management and performance reporting
Provide support for L2 and L3 Operational activities & troubleshooting
Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments
Demonstrate the ability to methodically work through issues
Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills
Achieve high levels of customer satisfaction
Author processes and working instructions
Work within challenging SLA’s and follow escalation paths to the leadership team and product specialists promptly when required
Represent the 3rd line team from a Linux perspective in customer meetings
Red Hat Certified Engineer or other Red Hat/Linux related certification
To manage a range of Linux technology’s RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer’s site
Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity
RHLE High availability including clustering, fencing and unfencing
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