Client Advisor

3 weeks ago

Bicester Oxfordshire, United Kingdom LORO PIANA Full time

Poste

The Client Advisor represents the Company with clients. Is a professional in the sales of luxury goods, puts his/her talent at the Company service and for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store

Responsibilities

  • Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
  • Is aligned to the style and to the Brand qualitative standards during the whole sales process and after- sales
  • Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level
  • Receives and displays the products according to the established procedures
  • Constantly maintains a tidy working place according to the Company guidelines
Sales

  • Is responsible for the sales process following the Company standards ("Loro Piana Selling Ceremony")
  • Provides and maintains a high level of customer service
  • Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
  • Takes part in the store and department meeting
Client Management and CRM

  • Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
  • Manages claims with the supervisor support
  • Turns every touch point with customers into a positive situations, always promoting Brand image
  • Communicates to the Management the collected information regarding clients
  • Executes the follow up of clients' requests
Product

  • Participates to all the product presentations (of all the product categories) done in the store
  • Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store
  • Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store
Visual

  • Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance
Stock

  • Is always updated on the store stock in order to optimize sales
  • Participates to end of the year, sector and rotation inventory for each product category
Thefts and losses

  • Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving
  • Swiftly points out to his supervisor if something is missing
Profil

  • Previous work experience in a luxury boutique
  • Able to manage stress, adaptable and flexibility
  • Teamworking skills
  • Problem solving skills, sense of neatness and accuracy
  • Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred
  • Good knowledge of English
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