Associate Technical Support Analyst

2 days ago

United Kingdom Allegis Global Solutions Full time €240
  • Duration: 14th of January - 31st of March 2025
  • Client: world-leading payments and fintech company
  • Payment: 240 GBP per day (PAYE - Inside IR35)

We are seeking an Associate Technical Support Analyst to provide hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice & video equipment, end user solutions like Office 365, and Endpoint security tools. The successful candidate will be part of a dynamic and evolving global team tasked with continuously improving the efficiency and effectiveness of support for our end user environment.

Basic Qualifications:

  • Strong experience in providing exceptional customer service.
  • Minimum of 6 months of relevant work experience or a Bachelor’s Degree.
  • Experience supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), IOS, Android.
  • Intermediate level Networking connectivity knowledge and troubleshooting.
  • Intermediate level experience in Installation, configuration, and support of local and LAN printers.

Preferred Qualifications:

  • 2-4 years of experience as a technician supporting over 300 users with the following:
  • Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software.
  • Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.
  • Proven track record in delivering customer service excellence.
  • Excellent interpersonal skills and the ability to communicate effectively with a wide variety of users and technical teams.
  • Ability to support and explain technical concepts to users at various levels of technical proficiency.
  • Ability to effectively manage difficult or volatile situations.
  • Effective problem-solving skills, including the ability to perform issue isolation and resolution to minimize downtime.
  • Ability to assess, analyze and research technical situations and provide viable alternatives.
  • Ability to read and understand technical manuals, procedures, and OEM guides.
  • Ability to schedule, prioritize and learn new technologies and procedures quickly.

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