Head of Delivery Management

1 month ago

Birmingham, United Kingdom Michael Page Full time

We are seeking a proactive and ambitious Project Delivery Manager with a strong consulting background to lead ServiceNow projects. The ideal candidate will have extensive experience delivering complex projects, preferably with a consulting background. This role requires a balance between seniority and hands-on involvement in project execution, along with the ability to work in ambiguous environments and pivot as required. The successful candidate must possess deep process knowledge and demonstrate proactive behaviours, stakeholder management skills, and the ability to create original content.

Project Leadership and Delivery :
Lead ServiceNow projects from initiation to closure, ensuring alignment with project objectives and stakeholder expectations.
Develop comprehensive project plans, leveraging consulting expertise to address complexities and risks associated with ServiceNow implementations.
Take ownership of project delivery, actively managing risks, issues, and dependencies to ensure successful outcomes.
Drive accountability within the project team, ensuring adherence to deadlines and deliverables.

Stakeholder Management:
Build and maintain strong relationships with stakeholders across the organization, demonstrating gravitas and credibility in interactions.
Effectively manage stakeholder expectations by providing regular updates on project progress, risks, and recommendations.
Collaborate with key stakeholders to gather requirements, define project scope, and drive decision-making processes.

Process Knowledge and Innovation:
Apply deep process knowledge to drive ServiceNow implementations, going beyond traditional project management responsibilities.
Identify opportunities for process improvement and innovation, leveraging past consulting experience and industry best practices.
Generate creative solutions to complex challenges, ensuring alignment with strategic objectives and stakeholder priorities.

Execution:
Take a hands-on approach to project management, actively involved in managing risks and issues, drawing up detailed plans, and creating content.
Ensure adherence to project timelines and deliverables, making strategic decisions to keep the project on track.
Demonstrate the ability to manage risks and issues independently, without relying solely on reporting mechanisms.


Project duration of 6-9+ months.
Hybrid working, with an expectation of 2 days in our Birmingham office (Mailbox, B1 1RF), every other week.
Travel cost can be expensed.
Rates circa £750-850

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