Service Charge Specialist

4 weeks ago

Luton Bedfordshire, United Kingdom Red Personnel Full time

Job Vacancy: Service Charge Specialist Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Location: Houghton Regis and Bedfordshire - Hybrid working Schedule: 5 days/week, 7hrs/day Basic DBS is required. Role Purpose: As a Service Charge Specialist, you will work closely with the Service Charge Area Manager to handle customer enquiries and complaints. This role is not a Service Charge accountant position, rather focusing on providing support and guidance regarding service charges and general housing management. Key Responsibilities:

  • Ensure the accuracy and transparency of rent review, service charge estimates, and expenditure summaries.
  • Provide guidance and advice to colleagues on rents, service charges, and general management.
  • Deliver excellent customer service by resolving enquiries and complaints promptly and efficiently.
  • Analyse expenditure and forecast future costs, identifying areas where costs cannot be recovered.
  • Contribute to the creation of tenancy and lease terms by providing accurate information on rent and service charge calculations.
Success Metrics:
  • Deliver exceptional service to customers by assisting with the preparation of new scheme estimates, auditing, and summaries of expenditure.
  • Provide 'First Point of Contact' resolution to customers by offering advice on rent and service charge enquiries.
  • Collaborate with colleagues to ensure timely resolution of rent and service charge disputes, queries, and complaints.
About You: You will:
  • Work collaboratively with all parts of the business, knowing when to support and when to push back.
  • Be adaptable to change and responsive to evolving customer needs.
  • Demonstrate a strong commitment to equality, diversity, and inclusion.
  • Hold a professional qualification (e.g., CIH, IRPM) or possess considerable experience in service charge settings within a Registered Provider environment.
  • Have a sound knowledge of Service Charge Legislation and best practice.
  • Exhibit excellent communication, numeracy, and IT skills.
  • Be personable, proactive, and committed to exceptional customer care.
If you're ready to make a difference in the lives of our customers and contribute to Peabody's mission of delivering outstanding service, we want to hear from you. How to Apply: To apply for this position, please submit your CV outlining your relevant experience and why you're the perfect fit for this role. We look forward to your application. Apply today TPBN1_UKTJ

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