Engineer needed ASAP
2 months ago
Full Time] Customer Success Engineer at Infracost (United States) | BEAMSTART Jobs Customer Success Engineer
Full Time
Remote Work
As a Customer Success Engineer, you will be responsible for ensuring that our customers are successful with our product. You will also work closely with our engineering and product teams to ensure that customer feedback is incorporated into our product roadmap.
You've felt the sting of an unexpected cloud bill and want to help others avoid that surprise.
You’re any race, color, religion, gender, national origin, political affiliation, sexual orientation, marital status, disability, age.
You move fast, ask for help when needed, and love learning from your peers.
You're not afraid to put yourself out there and gather feedback from our community of users.
You thrive in a remote-only environment but appreciate occasional team meet-ups in exciting locations.
You value a competitive salary and substantial stock options with an employee-friendly 10-year exercise window .
You thrive in a remote-only environment but value getting together with your team in exotic locations a few times a year.
You're comfortable providing pre and post-sales technical support, assisting with product demonstrations, and helping customers integrate our solutions into their CI/CD workflows.
Lead customers during proof-of-concepts, onboarding, deployment, and configuration of our platform in their environments.
Create and maintain user documentation , tutorials, and solution guides to help customers get the most out of Infracost.
Gather customer feedback and collaborate with our product and engineering teams to prioritize and implement product enhancements.
Support our community of users across our community Slack and open source GitHub repositories.
3+ years of work experience in a fast paced, high growth tech environment.
~ GitHub Actions, GitLab CI, Jenkins) and Linux.
~ AWS, GCP, Azure) and infrastructure-as-code tools (e.g. Experience with either Go, TypeScript or JavaScript.
~ You can write clearly and concisely - we’re a remote company and work with a community via open source.
~ Our engineering team is currently based in Berlin, Edinburgh, Bordeaux and Florida; Work remotely, no commuting
~ Health, dental, and vision insurance (US)
~31 days paid vacation (includes national holidays)
~12 weeks paid parental leave
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