EPPM Senior Support Analyst

2 weeks ago

United Kingdom Trc Companies, Inc. Full time

About Us

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.


Overview

The Senior EPPM Support Analyst role will involve the configuration and support of a range of programme control software packages (including Oracle Primavera and Deltek products). Location is home-based with travel when required.


Responsibilities

Working under general direction the Senior EPPM Support Analyst will be responsible for:

  • Producing customisation and configuration designs to meet user requirements – including report designs and out of the box integrations
  • Developing customisations to products – including writing bespoke reports
  • Performing unit testing and support system testing of solutions
  • Installation of programme control packages and deployment of customisations – including working with the clients IT department to perform / manage the installation of product within the client environments
  • 1st line and 2nd line support for end users understanding and documenting problem and tracking through to resolution
  • Providing remote and onsite support for solutions and troubleshoot issues
  • Keeping the project manager informed of progress and document and communicate risks associated with a solution/service delivery
  • Planning own work and delivering to plan
  • Learning from experience and developing and implementing corrective actions

Qualifications

  • Computing/Engineering/Science graduate or equival ent
  • Good working knowledge of software delivery methodologies (Agile and W aterfall)
  • E xperience of implementing and supporting Oracle Primavera products
  • E xperience of out of the box product integration s
  • Data modelling
  • Experience of J 2EE /.net
  • Experie n ce of working with databases (Oracle or SQL Server) and query writing
  • Experi e nce with report writing tools such as Oracle Analytics (BI Publisher) , Business Objects, Crystal R eports
  • Experience of working with ECM solutions such as SharePoint or Oracle UCM
  • Good working knowledge of network and data centre architectures as well as application development methodologies

  • Strong customer service focus
  • Good communication skills (written and verbal) and ability to understand client requirements
  • Experience of working in a consultancy environment
  • Willingness to learn/take on new challenges
  • Excellent written and spoken English
  • Self-reliant
  • Accepts responsibility for own work and deliver s to specification on time

  • Demonstrates personal accountability
  • Willing to work on client sites around UK

Supervision:

Works under general direction


EEO Statement

TRC is an equal opportunity employer: disability/veteran. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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