Data Entry Associate

4 days ago


United Kingdom Lawhive Full time

We’re on a mission to make sure everyone has access to the law . Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work.
Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We’re passionate about levelling the playing field and believe access to the law should be a basic utility in society.
We have backing from leading US and UK VC funds including Google Ventures and Episode 1, and from founders and executives who've built some of the biggest startups like Bloom & Wild, Primer, SignalAI, Spotify, Meta, Curve, Monzo, Tide.

We're seeking a dynamic Customer Support Associate to join our fast-growing legal tech startup. In this role, you'll be the frontline of our customer support, ensuring our clients receive exceptional service across multiple channels.

Responding to customer enquiries over email, chat and phone calls
Unblocking users and helping them understand how to use the Lawhive platform
Being the first point of contact for any escalations, and improving the customer experience
Daily and weekly customer operations tasks such as KYC, handling online reviews, etc

A problem-solver who takes pleasure in helping others
Legal background or experience in the legal field is a plus

34 Holidays (25 days annual leave + your birthday off + public holidays)
Hybrid working arrangement for a better work-life balance (2 days a week in office)
Regular team building activities and socials
Home set up support


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