SC Cleared Scrum Master

4 weeks ago

Salisbury Wiltshire, United Kingdom Sanderson Government & Defence Full time

Role: Scrum Master- ServiceNow
Duration: 6 months
Location: Remote (travel to Salisbury on occasion)
Clearance: MUST have SC
Rate: £550 - £600 pd inside IR35

Role Overview
We are looking for an experienced ServiceNow Team Leader / Scrum Master to join and lead a large-scale transformation journey that has at its core an on-premise ServiceNow deployment incorporating multiple ServiceNow modules. This includes oversight of projects implementing Service Management, Enterprise Asset Management, SPM and "ground up" Now based development.

Responsibilities

  • Designing and planning the work plan, monitoring progress and resolving issues including support to the platform.
  • Liaising with all key stakeholders, and providing regular progress updates.
  • Continuously working with the customer and the change team to ensure the correct solution is being built.
  • Delivering success and continuous improvements to products and business services.
  • Ensure support and change teams adhere to agreed Service Management standards.
  • Work with product owners and SMEs to ensure objectives are interpreted accurately by the change team.
  • Oversee progress by monitoring epics and backlogs across the project portfolio.
  • Collaborating with stakeholders, project leads, and architects to ensure delivery is on-track and issues are resolved in a timely fashion.
  • Understand and communicate the inter-dependencies of the projects and be able to articulate where the priorities for the ServiceNow change programme reside.

Background and experience:

  • Equipped with a proven track record managing and delivering ServiceNow implementations.
  • Able to manage geographically dispersed teams.
  • Deep understanding of ITIL processes such as Incident, Change and Problem Management.
  • Able to apply a customer-focused approach to work.
  • Equipped with interpersonal skills that enable you to quickly build relationships and drive initiatives forward at the highest levels of the business.
  • A strong leader with excellent team-building skills and the ability to lead multiple multi-discipline teams.
  • Able to articulate complex information in a clear and understandable way to both technical and non-technical stakeholders including at board level.
  • An excellent written and verbal communicator.
  • UK National with no dual nationality holding current SC clearance.
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