Casino Manager

2 weeks ago

United Kingdom FUNToken Full time

FUNToken is the leading crypto gaming company that aims to revolutionise the gaming industry by harnessing the power of blockchain and Web3 technologies to create “trustless” gaming ecosystems that users can rely on and operators can implement effortlessly.

Our mission is to create a seamless and secure gaming experience for players worldwide, while providing transparency and fairness in every aspect of our games. We believe that combining cutting-edge technology with creative gameplay can unlock new possibilities and redefine the way people engage with gaming.

At FUNToken, we foster a culture of innovation, collaboration, and continuous learning. We are passionate about creating exceptional gaming experiences that captivate players and push the boundaries of what’s possible. Join us on this exciting journey as we shape the future of crypto gaming.

A Curaçao-licensed online casino, dPlay is integrated into the FUNToken gaming ecosystem . With dPlay, players can immerse themselves in thrilling content, enjoy fair gameplay, and experience seamless and secure payment options.

By leveraging the services and applications provided by the FUNToken ecosystem, dPlay.casino revolutionizes the gaming industry by introducing innovation and convenience.

Moreover, users of FreeBitco.in , a widely used Bitcoin faucet , can effortlessly connect their wallets to dPlay, granting them access to a world of endless and secure entertainment with just a single sign-in.

About the role:

The Online Casino Manager is responsible for overseeing the day-to-day operations of a multi-branded online casino platform. They play a critical role in ensuring the casino’s success and growth. The role involves managing various aspects of the online casino platform, including casino product portfolio & roadmaps, gaming operations, customer service, marketing strategies, compliance, and risk management.

  • Gaming Operations and Product Management:
    • Supervise and coordinate all casino gaming activities to ensure a seamless and enjoyable gaming experience for players in line with business expectations.
    • Monitor and analyse casino performance, including player behaviour, product and market trends, and revenue generation with a view to optimise the player offering.
    • Manage the casino product portfolio and roadmaps for multiple brands.
    • Evaluate and improve new functionality and features in the casino product.
    • Analyse competitor’s product development, promotions, and positioning.
    • Perform user acceptance testing of new products and functionality.
    • Find and negotiate commercial terms with new suppliers in line with business strategies.
  • Customer Service:
    • Liaise with the operations team, product team, and 3rd party customer care provider to address and resolve escalated customer inquiries, complaints, and issues in a timely and professional manner.
    • Develop strategies to reduce churns in customer support.
  • CRM
    • In close collaboration with Marketing, create and direct the planning of game, campaign, provider, and product releases.
    • Monitor and analyse performance. Prepare regular reports with clear insights into the performance and developments of casino products, campaigns, and content.
    • Compliance and Regulatory Management:
    • Ensure the casino’s operations comply with relevant laws, regulations, and licensing requirements.
    • Keep up-to-date with industry regulations and implement necessary changes to maintain compliance.
    • Work with legal teams to address any compliance issues or changes in regulations.
  • Audit Invoices each month from Suppliers to ensure correct fees are being charged
  • Work with finance teams to ensure timely and accurate financial reporting.
  • Risk Management and Security:
  • Implement security measures to safeguard the casino platform against fraud and cyber threats.
  • Collaborate with IT teams to maintain the integrity and reliability of the casino software and infrastructure.
Candidate requirements:
  • Strong managerial experience.
  • Solid experience within online gaming and product management.
  • Excellent leadership, communication, and interpersonal skills.
  • Good understanding of cryptocurrencies, blockchain technologies, and Web3.
  • Good understanding of fraud detection and prevention in online gaming.
  • Ability to make data-driven decisions and use analytics to optimize casino performance.
  • Knowledge of Sportsbook
  • Experience of working in a multi-cultural, remote environment.
  • Experience with leveraging AI technologies to enhance productivity is a plus
Apply for this role …

If you think you’re a good fit, please send your CV and a covering email to [email protected]

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