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Client Operations Manager

3 months ago

Devon, United Kingdom Aptia Full time

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better. In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.
they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.
You will be responsible for the strategic commercial development and operational management of client relationships and service solutions for an agreed portfolio of clients, acting as an ambassador of Aptia at all times.



As a Client Director, you will identify and implement commercial development strategies, as agreed with the Client Portfolio Leader, and work with Portfolio Operations Officer to implement operational effectiveness plans across an allocated portfolio of clients, in order to achieve targeted commercial outcomes performance goals, whilst at the same time, mitigating business and commercial risk.



This role is a hybrid position where you will work from our Exeter office, as well as from your home address.



Responsibility for account management of a specified number of key clients.
Overseeing day-to-day client and operational activities of such accounts, based on an agreed set of KPIs.
Understanding and meeting client needs effectively, managing risks and adhering to procedures.
Managing costs and provide necessary financial information for business and audits.
Operating as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate.
Understanding of the complexities of the pension scheme administration.
DB specialist knowledge.
If this sounds like it could be your ideal next step, please apply with your CV as soon as possible.