Customer Service Advisor

1 month ago


Newcastle upon Tyne, United Kingdom Excelerate Full time

Role - Customer Service Advisor - Newcastle Role Type - Initial 6 month contract, followed by permanent employment. (To start asap)
Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily)
Salary/Pay - £12£14 per hour ( subject to experience, 7.Shift work, rota will be given 6-8 weeks in advance. Hours will vary as per rota 8am8pm. Some weekend work rota'd in, every few weekends .

The Cobalt Business Park site is easily accessible with bus and train links.

Our client partner with a Major UK High Street Bank as well as a Multinational Financial Cooperation where they manage their personal lending business. You will be providing support to customers, largely from inbound calls & enquiries.

Customer Service Experience (Largely inbound calls)
Experience resolving customer complaints would be beneficial
Data entry & use of CRM Systems / Call logging systems
Any experience within the financial/banking sector is well received but not essential
Sociable, helpful and eager to provide excellent customer service to customers with a friendly & professional approach



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