Director of Staff

3 weeks ago

East Molesey Surrey, United Kingdom Recruitment Revolution Full time

In light of our Chief Executive retiring in six months time it has been decided to appoint an interim until the new CE is in place.
This is an exciting and rewarding position and requires someone with a broad skill set, taking on a wide range of responsibilities, to support the Chief Executive and the company in delivering our strategic project plan for 2024
Director of Staff and Customer Engagement - 6-9 Month Contract
Hampton Court Palace, KT8 / Some Home Working Available when Attendance isn't Required for High Profile Meetings and Tasks
£Plus Benefits inc Pension
To ensure the future of hand embroidery through teaching, practising and promoting the art and techniques of hand embroidery to the highest standard Tradition, quality and innovation.
The Royal School of Needlework is a renowned centre of excellence in the teaching and creation of hand embroidery. It offers Degree, Certificate, Diploma and day classes at its base in the iconic Hampton Court Palace and 7 other centres, four in the UK, two in Japan and one in North America.
Being 150 years old gives us a background and pedigree second to none, but we are also a dynamic and contemporary organisation with students coming from all over the world to study on our courses.
In addition to teaching, we run a Studio for textile conservation, restoration and new work for a range of clients from individual families to public bodies. We have a Collection and Archive of some 60,000 objects including embroideries, designs, photographs and documents which are used for student reference and public exhibitions. We also run tours to see our exhibitions and have a shop supplying stitch and RSN related products.
The Royal School of Needlework embroidered 9 pieces for the 2023 Coronation inc. The Queen's Robe of Estate; The Chairs of Estate and The Chairs of State.
In the short term the focus will be putting in place the strategy and undertaking actions in response to the staff and tutor engagement strategy, reviewing salary levels for inclusion in budget plans and chairing and leading the Customer Joy group to enhance the customer experience at all points they interact with the RSN. In addition there will be work on reviewing and updating policies.
You will need to be comfortable operating at all levels of the organisation and be adept at building relationships both within the organisation and with our partners. The RSN is open-minded to background and range of experience, and we also encourage applications from outside the charity sector as there are many commercial roles with directly transferable skills. HR experience including recruitment, policies, procedures and staff engagement
+ Line management experience at a senior level
+ Experience of working with, and building constructive relationships with, many stakeholders internally and externally
+ Health & Safety Management in a complex organisation
+ Policy Development and implementation
+ Strong relationship building skills
Corporate Insurance management
+ Project planning and management
+ Space planning and management
+ Retail Management (online or physical)
+ Senior Management experience
Human Resources, HR, Senior HR Consultant, HR Consultant, HR Business Partner, People Engagement, Customer Ops, Customer Engagement.
As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

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