UX Manager

UX Manager

Location - Stamford

Salary £50k - £55k

Full time - Monday - Friday ( Hybrid )

Key Responsibilities

• Develop and implement a holistic UX strategy aligned with business goals, customer needs, and industry best practices.
• Define and communicate UX design principles, guidelines, and standards across the organisation.
• Lead and mentor a team of UX/UI designers and QA specialists.
• Foster a collaborative and innovative environment that encourages creativity and high-quality design outcomes.
• Conduct or oversee user research activities to gain insights into user behaviours, preferences, and pain points.
• Utilise data-driven insights to inform UX design decisions and identify areas for improvement.
• Create detailed user journey maps and user flows that illustrate the end-to-end user experience.
• Identify opportunities to enhance user interactions and streamline processes.
• Oversee the creation of wireframes and interactive prototypes to communicate design concepts and validate user interactions for new front end website updates to platforms.
• Plan and conduct usability testing sessions to gather user feedback and validate design solutions.
• Use test results to make data-informed design improvements.
• Ensure thorough quality assurance testing of front-end implementation and development to guarantee a best in class execution for users.
• Collaborate with development teams to ensure seamless integration of UX design into the product development lifecycle.
• Advocate for accessibility best practices and ensure that designs comply with accessibility standards to provide an inclusive experience for all users.
• Monitor and analyse UX metrics and analytics to measure the effectiveness of design solutions and make data-driven decisions for continuous improvement.
• Work closely with the digital team to conduct data-driven CRO initiatives.
• Analyse user behaviour, design persuasive calls-to-action, and implement A/B testing to optimise user journeys and increase conversions.
• Collaborate with the digital team and developers to implement personalised experiences based on user preferences, behaviour, and demographics.
• Leverage user research and data insights to deliver more relevant and engaging content to our users.
• Effectively communicate UX strategies & design concepts. Present findings and recommendations in a clear and compelling manner.

Person Specification Qualifications & Experience

Proven experience as a UX Manager or in a senior UX design role

Strong leadership and people management skills, with a track record of leading and inspiring design teams

Proficiency in user-centred design principles, design thinking, and UX methodologies

Extensive experience with user research, usability testing, data-driven decision-making, QA & UAT

Experience with wireframing and prototyping tools such as Sketch, Adobe XD, Figma, or similar

Solid understanding of web and mobile design best practices, as well as the latest trends and technologies in UX

Experience with project organisation tools such as Jira, Trello etc

Excellent communication and presentation skills, with the ability to articulate design concepts and recommendations to diverse audiences

Demonstrated experience in implementing Conversion Rate Optimisation (CRO) strategies, conducting A/B tests, and analysing data to improve digital product performance

Understanding of Agile/Scrum methodology

User Experience (UX) Manager 4 Expertise in personalisation techniques and the ability to craft personalised user experiences based on user preferences and behaviour

*Hours 9am to 5pm, Monday to Friday (35 hour contractual working week), but the salary has been structured to take account of the need to occasionally work unsocial hours as required by a global organisation and therefore no additional remuneration will be paid outside of base salary)

Benefits

Life Assurance 4 times gross annual salary for death in service

Healthcare - Private Medical Insurance through BUPA.