Travel Consultant

2 weeks ago


City of London Greater London, United Kingdom Travel Trade Recruitment Full time

Job Description Are you experienced in the Luxury Travel Industry? Want to work for one of the leading Tour Operators in the UK? We are working with an extremely reputable Tour Operator, who are looking for an experienced Travel Advisor to join their team based the London Bridge area

Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel.
Ensure guest profiles assigned to a booking contain accurate guest data and as many preferences as can be gathered.
For each and every stay, understand the guest motivation for the trip and who they are travelling with. Tailor the conversation based on these and if the guest is brand new to the Brand/Product or if they are long term loyal fan.
Identify duplicate profiles and flag for merging to ensure database is kept as clean as possible.

1 – 2 years relevant experience within a similar role, Travel and hospitality preferable
~ Working knowledge of MS Office
~ Excellent knowledge of computer reservation computer programs
~ Customer service skills
~ Knowledge of the hotel / travel trade industry both in domestic and international sectors
~ Computer literacy skills


A competitive salary + a generous commission scheme available
~ Hybrid working – 3 days in the office, 2 days from home
~35 hours a week, Monday – Friday + some weekend work


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