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Information Technology Support Engineer

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Oxford Oxfordshire, United Kingdom Allegiance Group Full time

2nd Line Support Engineer #128205; Are you a skilled IT professional with a passion for infrastructure and client success? We're looking for a 2nd Line Support Engineer with 5+ years of experience in IT infrastructure and support — ideally in a Managed Service Provider (MSP) environment. In this role, you’ll be providing advanced 2nd-Line Support , dealing with client projects, and acting as an escalation point for the support team. If you're confident working with servers, networks, cloud platforms, and backup solutions — we’d love to hear from you. Provide advanced IT support across hardware, software, and network environments, both remotely and on-site. Administer and maintain server and directory services, ensuring secure and efficient system operations. Manage virtualization and backup solutions to support business continuity and disaster recovery. Monitor and troubleshoot network infrastructure, maintaining reliable connectivity and performance. Support and manage cloud-based platforms and productivity tools to enhance user collaboration. Utilize a range of endpoint management and deployment tools to streamline IT operations. Mentor and support junior team members, contributing to knowledge sharing and continuous improvement. Collaborate on infrastructure upgrades and improvement projects to enhance system reliability and efficiency. 5+ years in IT infrastructure or support (MSP background preferred) ✔️ Strong knowledge of Windows Server environments and virtualization ✔️ Experience with networking, backups, cloud platforms, and endpoint security ✔️