Sr Support Services Manager

Senior Manager – People Global Shared Service
Location : Hybrid ways of working at our office in Wimbledon.
Contract Type: Permanent
We’re excited to offer a fantastic opportunity for a Senior Manager – People Global Shared Service to join our Global HR Operations and Business Partnering team here at Domestic & General.
Join us in shaping the future of HR service delivery worldwide. This is a pivotal role where they will lead a team and oversee international HR advisers to create scalable processes, implement a global case management system, and harmonise HR services across regions.
In addition to this, they will combine operational leadership with transformation and change management to deliver a consistent, efficient, and colleague-focused HR experience globally. If you’re passionate about driving change and building world-class HR operations, then this could be the role for you
If you're a current D&G employee applying for an internal role, please ensure your Career Profile in Workday is up to date before submitting your application.
Don't forget to download and attach your Talent Card to showcase your skills and experience. Design and implement a scalable global HR shared services operating model.
Oversee the delivery of consistent, high-quality HR services in line with agreed SLAs and KPIs.
Standardise, streamline, and automate HR processes across regions where possible.
Lead the global implementation and optimisation of a case/ticketing management system.
Partner with HR Centres of Expertise, IT, regional HR, and business leaders to ensure alignment and adoption.
Establish service metrics, governance, and reporting to enable continuous improvement. Significant expertise in global shared services and the design of shared service functions, with awareness of both global and regional considerations.
Strong knowledge of HR technology platforms (Workday preferred) and case management/ticketing systems.
Balances strategic transformation with operational delivery responsibilities.
Competitive salary and annual discretionary bonus
~25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
~ Training opportunities as well as clearly defined career progression
~ Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
~ Attractive company pension scheme
~ Life assurance – employer funded cover of 4x basic salary
~ Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
~ Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
~ Travel Loans – interest free loans to help spread the cost of annual travel tickets
~ Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
~ Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
~ Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
~ Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
~ Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
~ Employee discounts – with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please note that we have a thorough referencing process, which includes criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.