Vice President, Operational Resilience Business Partner

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Responsible for developing, embedding and managing the Operational Resilience framework, tools and methodologies in line with regulatory requirements to enable the achievement of MUFG’s strategic objectives.

Responsible for establishing collaborative relationships across MUFG Bank and MUSE, using excellent interpersonal and leadership skills, the role will influence and advise senior management to realise intended benefits. The role will work closely with the Operational Resilience programme team to develop a strong capability in the first line of defence, defining and delivering sustainable and practical solutions for the management of operational resilience.

The role holder will have detailed knowledge of the FCA/PRA Operational Resilience policy statements (March 2021) and the EU Digital Operational Resilience Act, and will have demonstrable experience of successfully establishing Operational Resilience frameworks and capabilities in similar financial services institutions.

DUTIES AND RESPONSIBILITIES

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• Responsible for building awareness and understanding of Operational Resilience across the firm, leading communications and training campaigns at all levels.
  
• Responsible for maintaining strong collaborative relationships with key stakeholders, helping Service Owners, Resource Owners and Operational Resilience Coordinators perform their duties in line with regulatory expectations. Key activities include:
  
• Help manage Important Business Services (IBS) and Critical/Important Functions (CIFs) in line with the Operational Resilience Framework:
  
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  • Maintain the list of both IBS and CIFs;
    
  • Support the business in the process of identifying IBS & CIFs.
    
  • Engage and liaise across each Corporate Function and HR to ensure a joined-up approach to the management of operational resilience requirements.
    
• Responsible for establishing and managing the process to monitor resilience of IBS and CIFs:
  
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  • Support the business to review and update Business Impact Analysis;
    
  • Support the identification of IBS & CIFs using the regulatory definitions and internal procedures.
    
  • Coordinate activity to assess resilience vulnerabilities related to IBS and CIFs.
    
  • Support efforts to mature the identification and documentation of CIFs.
    
• Responsible for establishing and managing technology testing activities in line with Operational Resilience requirements:
  
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  • Engage and support testing activities;
    
  • Coordinate and facilitate scenario testing workshops with relevant Service and Resource owners.
    
  • Assure testing methods and outcomes of related functions testing.
    
• Responsible for establishing and managing the process to assess vulnerabilities, and define and deliver remedial actions:
  
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  • Support the business areas with assessing and prioritising weaknesses and vulnerabilities in resilience;
    
  • Help the business to define appropriate remedial actions;
    
  • Track delivery of actions and review evidence of gap closure.
    
• Responsible for establishing and managing the creation of the Regulatory Self-Assessment:
  
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  • Coordinate the annual regulatory self-assessment;
    
  • Coordinate internal governance and approval (incl. Board approval).
    

Skills and knowledge required:

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• Technical knowledge:
  
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  • Detailed knowledge of the Operational Resilience Policy Statements (March 2021)
    
  • Knowledge of EU Digital Operational Resilience Act requirements.
    
  • Demonstrable knowledge of Operational Risk, Operational Resilience and Business Continuity tools, methodologies and best practice
    
  • Experience delivering regulatory change and transformation
    
  • Business Continuity Management knowledge desirable.
    
• Leadership skills:
  
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  • Ability to identify and resolve risks and issues, or prompt escalation to management if they are not able to be resolved
    
  • Use project management experience and knowledge to drive focus on effective and timely delivery of activities, managing the critical path and reporting regularly on status of deliverables
    
  • Ability to develop solutions to complex problems and makes recommendations to management
    
• Communication & Influencing skills:
  
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  • Advocate for operational resilience and builds strong relationships with senior stakeholders across all business areas to ensure delivery and embedding of operational resilience throughout the organisation
    
  • Ability to build collaborative relationships across the business, working closely with internal customers
    
  • Strong interpersonal and leadership skills, persuades and includes others using a range of approaches to achieve deliverables
    
• No qualifications required; qualified through experience
  

Where required, the role holder will also:

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• Support the Head of Operational Resilience with the Operational Resilience Oversight Committee or Practitioners Forum.
  
• Contribute to the Operational Resilience team’s performance, ensuring compliance with the organisations governance policies and procedures.
  
• Support the design, planning and implementation of the overall Operational Resilience framework across EHQ (and within the EMEA region) to a level expected by our local regulators and at a level in line with our peers, including the update of relevant procedures and policies.
  
• Develop and deliver short and medium term objectives/actions within the Operational Resilience framework.
  
• Ensure that the Operational Resilience objectives are in line with the agreed budget, including training & expectations.
  
• Analyse the risk and effectiveness of the regions Operational Resilience reporting arrangements, and identify/escalate appropriate actions to improve the overall reporting for the function.
  
• Build close and continuous relationships with key individuals within the First, Second and Third Lines, and ensure their Operational Resilience weaknesses and concerns are addressed proactively.
  
• Develop and enhance staff training as required.
  
• Provide regular updates on progress under the Operational Resilience framework and other key forums/committees. Contribute to the Operational Resilience governance deliverables for business activity to influence business strategy for the region and globally.
  

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.