Manager - Product Manager

3 weeks ago


England, United Kingdom IVC Evidensia Full time

Healthy animals and happy owners - that's the goal.
We are IVC Evidensia, and we are on a mission to build the world's best veterinary group. Investing in people, premises and processes, we deliver outstanding care in around 2,500 locations globally.
We are looking for a Senior Product Manager to lead the strategy, planning, delivery, marketing and in-life optimization of the Zendesk product.
This role requires a strong understanding of Zendesk's API, programming languages, and web development principles to create and enhance solutions that improve customer support processes, experiences and creates business value.
You'll be a collaborative leader across Product + Design + Engineering, using foundations of discovery and data-driven delivery, to build solutions that get our Veterinary clients and Support Operations engaging with us in new ways and, help our clinic professionals deliver healthier outcomes to more pets.
Day to day, the Senior Product Manager will oversee the product Strategy that will:
* Manage product profitability and commercial success - own the business case
* Develop and track key performance indicators (KPIs) to measure product success, making data-driven decisions to optimize and improve the client experience
* Manage everything that must be done to build, ship, and maintain the product.
* Line manager for development team and knowledge managent.
* Participate in daily product meetings, planning, reviews and retrospectives
* Manage Zendesk development and support through the development team.
* Note: There may be an occasional requirement for the job holder to work out of hours during projects and implementations.
Ideally, the Senior Product Manager will have:
* Depth: You've spent time (~5+ years) creating and shipping intuitive digital experiences, with the product impact experience to back it up
* Experience in large/complex multinational organizations with a wide array of stakeholders (transformation a plus)
* Data Skills : CLTV analysis, product analytics, marketing channel / app growth, data skills, A/B testing, Pricing
* Building : You've driven the plan and execution of several successful products
* In addition to a competitive base salary, you will benefit from:
* Work-life balance
* 5 days annual leave
* Your birthday as a paid day off
* Cycle to Work scheme
* Pension
* Discounted staff pet care
* Dog Friendly office
* As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
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