Complaints, Incidents, Claims and Inquests Administrator
4 weeks ago
We are looking for an enthusiastic, cheerful and self-motivated person to take on this busy role. The post holder will work as part of a team administering four key Trust functions: complaints, serious incident, claims and inquest processes. They will be expected to provide high quality administrative support to staff to deliver the highest levels of customer care.
Main duties of the jobThe post holder will help in delivering administration processes to support the four key functions and improve the experience of service users, carers and staff members.
The successful applicant will be educated to diploma level or equivalent experience. They will have good written and verbal skills and the ability to work on their own or as part of a team. They will manage their own workload to ensure timescales are met and will need a flexible and adaptable approach to working. The post holder will take notes at Patient Safety Learning & Improvement Panel (PSLIP), Complex Case panel and Mortality Review panel meetings and as such must be able to take and accurately transcribe minutes from complex clinical discussions.
Applicants will require a high level of personal resilience in dealing regularly with challenging, angry or distressed people on the telephone.
The post holder will work as part of the Clinical Risk and Investigations Team which forms part of the Safer Care Directorate. They will be expected to provide good quality clerical and administrative support to senior staff. They will input information onto the Safeguard risk management system. They will work within well-defined administration systems, and processes so as deliver their duties and responsibilities.
About usWe aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job responsibilitiesPlease find attached job description for full details.
We welcome your application.
Person Specification Experience and Knowledge- Experience of taking and transcribing notes of complex clinical meetings
- Experience of using Microsoft Office
- Knowledge of the principles of confidentiality and information sharing
- Experience of using the Safeguard Risk Management database
- Personal resillience in dealing with angry or distressed people on a daily basis
- Able to manage own workload to achieve deadlines
- Good communication and interpersonal skills
- Ability to work as part of a team
- Flexible approach to working
- Educated to diploma level or equivalent experience
- Good standard of literacy
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
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