Graduate Operations Manager

7 days ago


Hounslow Greater London, United Kingdom ABM Full time

London Heathrow Airport
REPORTING TO: Head of Airline Services
CONTRACT: Permanent, 40 hours per week
To ensure the effective and profitable operation of all Cabin Cleaning contracts, including the provision of a professional and high-quality level of service, to meet and exceed the specified requirements set out in the Contract/Service Level Agreements of all airlines. To ensure the growth of the business with other contract opportunities.
To perform any specific investigations as may be requested by senior management, responsibility for the implementation of and the maintenance of the quality management systems, carrying out monthly quality assurance checks.
# To manage the delivery of Cabin Cleaning Services and to act as a support function for the provision of services on site, ensuring compliance, budgetary control and continuous improvement.
# Performance management of team members against customer KPI’s.
# Build a close working relationship with customers to drive further business opportunities.
# To implement, observe and comply with all good working practices and to ensure compliance within the Health & Safety and statutory regulations.
# Must implement all statutory and legislative policies to ensure compliance.
# To manage all 3rd party resources working on behalf of ABM on the contract.
# Drive performance through initiatives and projects.

# Financial Management:
# Meeting budgetary targets, monitoring finances daily and setting key objectives to the team.
# Replying to customer queries, both orally and in writing in a timely manner, setting work targets for lower management.
# Briefing, de-briefing and training in line with operational requirements across all service lines.
# Responsibility for the implementation and maintenance of the quality management systems, carrying out monthly quality assurance checks.
# Staff Recruitment, Selection and Industrial Relations.
# You will have had relevant senior management experience within the Aviation sector and be able to show demonstrable success in delivering exemplary customer service.
# You will also be able to show a dynamic, successful track record of transforming a business operation using excellent leadership, communication, and interpersonal skills to motivate a large workforce to meet the needs of our customers.
# Presentation, communication and planning skills and computer skills using Microsoft Office: (Excel, Word, PowerPoint).

NEBOSH / IOSH trained
# Flexible approach

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
~ Mental Health support and Life Event Counseling.
~ Get Fit Programme.
~ Financial and legal support.
~ Cycle to work scheme.
~ Perks: discounts, gift cards, cashback, and exclusive offers.
Online chat or telephone service for urgent support in a crisis.
ABM is one of the world’s largest providers of integrated facility services. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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