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Advisor services

3 months ago

Hertfordshire, United Kingdom Hobson Prior Full time

Hobson Prior is seeking a Customer Services Advisor to join our team. This role involves supporting our account managers and sales teams, managing customer information, and ensuring excellent customer service. You'll be the first point of contact for client queries and will work closely with various teams to deliver customer projects.
Assist account managers and sales teams with new client onboarding and customer service.
Handle all incoming client communications via email and phone.
Collaborate with reception teams to schedule work according to client needs.
Manage subcontract laboratory services when needed.
Coordinate with analytical teams to deliver customer projects.
Work with account managers as part of a continual improvement process.
Professional telephone manner and customer service skills.
Proficiency in Microsoft Office 365, Excel, and Word.
Accurate data entry skills and high numeracy skills.


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