Community Delivery Manager FTC
4 weeks ago
We are looking for a Community Delivery Manager to join us on a 6 Month Fixed Term Contract.
We have an exciting opportunity for a Community Delivery Manager to join our evolving team. The Community Delivery Manager is responsible for final mile performance across delivery units through the engagement of self-employed and SE+ couriers. This role drives continuous performance through successful capacity management and round coverage.
With our recent exciting rebrand from Hermes to Evri we are all about our people, our planet and our communities.
Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey.
Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries and End of Life that ensure customer and client satisfaction.
Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention.
Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers.
Building up courier and round coverage to minimise business risk and ensure that all requirements are continually met.
Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction.
Cost leadership and driving financial control through cost control of courier fees and ad-hoc payments and asset management.
Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents to improve customer satisfaction and experience.
Responsible for managing the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers.
Current UK Driving licence
Previous experience of coaching, supporting and motivating colleagues
Problem solving and planning effective contingencies and solutions
If so come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day
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