Executive Client Manager

4 weeks ago

Newcastle upon Tyne, United Kingdom One Utility Bill Full time

Permanent | £24,200 + £2.We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.
Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
3 out of 10 for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.
You’ll be joining our Partnerships team to help onboard, grow, and build relationships with our business-to-business partners on our two services, Notify and Fused referrals. Both products are free for letting agencies, designed to improve their day-to-day processes whilst increasing their revenue
Liaising with our Sales and Partner & Support Team, you will help ensure they get the best start to our relationship
Account reviews - Increase partner retention and leads per partner by conducting regular check-in calls & account reviews, build a report with partners to be their go to person within the company. You will be responsible for building a plan to ensure we keep in contact with all of our partners. Customer Service - You’ll have a proven track record of providing first-class customer service in a Support, Account Management, Telesales, Sales or Business Development role.
Confidence & Communication - You are fantastic when it comes to communication, whether it is written and oral, in person or over the phone. You must be analytical and able to support your decisions and suggested positive changes through your use of data.
You’ll need to maintain your own personal KPIs as well as being a team player to help the overall team achieve our targets.
Using your fantastic organisation and time-management skills, you’ll be self-motivated and able to work independently to get things done when the situation requires it.
Sales Experience - Having previous sales experience will help with identifying cross selling opportunities when speaking to customers when leading engaging sales training calls with our clients, and online platform training. You will manage all post-sales activity, including onboarding, training, renewals, nurturing and feature launches
You will need to be proactive in your outreach, to ensure our users log in regularly to our system, help them make the most out of the free service and making sure we get the most out of them
You’ll get 25 paid holidays with bank holidays on top
???? You’ll receive (and be paid for) all of the right training to help build your product knowledge and confidence
Our brand new shiny employee benefits platform, Magpie, will be yours to use from day one.
Doing our bit for the community and giving back to local businesses and charities is really important to us. We have lots of company events to raise money for Newcastle West End Foodbank and are proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats
️ Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits
Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East
Enhanced Pension Contributions once you’ve been with us for 3 years
️ Free independent mortgage advice from Charles Cameron & Associates
Although hybrid working may be available after you successfully complete your probationary period, you must be able to work from our office in Ouseburn full-time for the first three months.
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