Senior Workflow Consultant

3 weeks ago

United Kingdom J&C Associates Ltd Full time

We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you.

Job Title: Senior Workflow Consultant

Location: Shoreditch (Hybrid)

Duration: 9 months contract initially

Pay-rate: Salary+ paid holidays + pension or Inside IR35 rates

The Role:

  • Client is seeking a Senior Workflow Assessment Consultant to work with one of their largest and most strategic customers. The role will work across the customer’s different businesses and creative teams globally, to understand how they are using client’s products and identify where new features, integrations, automation and innovation from within products could drive efficiency, greater utilisation of product and excellent customer outcomes.
  • The successful candidate will be responsible for documenting and presenting analysis with recommendations and projected value to the customer. They will also play a key role in helping to implement these improvements and ensure that they are successfully adopted and that value is realised across the organisation..

Required Skills/Experience:

  • 5-7 years customer facing experience from executive level to end users
  • Practical knowledge and sound experience of working with solutions across the Creative Cloud suite and associated products (in particular Document Cloud and Experience Cloud)
  • Expert experience of working with common workflows between solutions within the Creative Cloud suite
  • Highly developed business and systems analysis skills, including digital asset management and creative workflow consultancy
  • Experience of working within an agency/creative environment
  • Basic JavaScript coding and an understanding of APIs
  • Experience of working with creatives to adopt and operate Creative Cloud products or other creative tools; focusing on the full lifecycle from conception to execution
  • Strong analytical and problem-solving skills
  • Experience of working with project delivery methodologies (Agile/Waterfall), project and quality controls and associated documentation
  • Strong demonstration of capabilities that support commercial awareness and opportunity generation
  • Excellent communication, interpersonal and presentation skills, ability to quickly build rapport and strong customer relationships extending up to the C suite
  • Knowledge and experience of how to operate within large, complex customer organisations, working across a broad and highly matrixed set of external and internal stakeholders.
  • Strong collaborative capabilities both internally and externally.

Responsibilities:

  • Work across technical, creative and senior (C level) stakeholders within the customer’s organisation
  • Become a trusted adviser to the customer and their creative team. Communicate with the customer in their own language, understand their KPIs and desired outcomes and produce simple, scalable creative workflow solutions
  • Communicate internally on project updates and feedback through consistent cadence with core Account Leads
  • Work collaboratively to build a short-, medium- and long-term creative workflow efficiency strategy
  • Once workflow efficiency strategy is created, partner with the client and client’s ecosystem to implement new strategy and track/report client value received
  • Provide functional and technical consulting to customer stakeholders, guiding them on how best to implement efficient workflows and integrations
  • Proactively identify and drive new workflow opportunities and qualify project viability
  • Build and manage a project tracker to effectively report back project status to both the client and teams
  • Act as a strategic consultant for large scale projects and initiatives related to this client, even when you don’t own the entire workstream
  • Create a repository of documented workflow efficiencies and engagements for client reference and use
  • Working alongside client’s Value Consulting and customer account teams, quantify the value realised through creative workflow efficiencies and automation and report back to the client and global account team
  • Build networks within the customer’s organisation to establish new areas of workflow evaluation engagement. Take advantage of economies and scale, proving and communicating the value that they deliver.
  • Build stakeholder relationships with client’s product teams
  • Challenge and lead the customer, working with them and the client’s global account team to prioritise engagements and solutions, manage expectations and solution delivery
  • Attend strategic business reviews with the rest of the global account team and the customer
  • Be a team player and a key member of a highly skilled and dedicated global account team
  • Some global travel required

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