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Transformation / Change Management Lead

1 month ago

Bracknell Berkshire, United Kingdom Marc Daniels Full time

A role has arisen within a global organisation for a European 02C Transformation Lead to join a company based in Bracknell on an initial temporary basis. This role will bridge the gap between the business and the oversees, outsourced Shared Service Centre.

Manage relationship with outsourced shared service provider to ensure effective performance.
Oversee the O2C process performance. Develop, maintain and monitor a set of Key Performance Indicators to measure the effectiveness of the O2C processes and identify areas for improvement.
Develop and implement key reports to support the business.Serve as the European champion for O2C by partnering with regional leadership in Business, Finance, IS and other stakeholders to promote O2C objectives and to resolve issues and non-compliance.
Contribute towards the constant improvement in the quality and accuracy of the finance systems and the finance master data to ensure uninterrupted business continuity.
Data Quality

Develop quality controls to ensure processes meet data quality guidelines.Training/Knowledge sharing

Provide regular and timely training to all relevant stakeholders.
Develop training materials that can be utilized effectively, utilizing both self-serve and delivered methodologies.Strategic Projects

Provide process expertise and guidance to support project development.Governance and Compliance

Relationship Management

Work closely with Finance, IS, Shared Services and other business stakeholders to ensure functional requirements are understood and meet business needs.Change Management

Work closely with IT, Projects, Business Stakeholders and other Process Owners to manage the demand for changes and ensure that the impact of change requests are fully understood.
Act as key stakeholder to assess the impact of business change on the O2C processes. Provide guidance and insight to business and project teams to ensure change impact is understood and change is smoothly implemented.
Own the benefit realisation and measurement for project improvements within the O2C processes.
Influence operational stakeholders and key leaders to drive O2C process improvements throughout the business.Team Management

Lead the Pan E O2C team and direct the work of the O2C offshore Shared Services teams.
Experience working as a O2C Process owner within a large multinational business.
Strong leadership and management skills coupled with full commitment to results achievement & accountability.
Experience of Shared Services Centre or related contact centre operations.
Leadership responsibility managing teams and influencing senior-level management and key stakeholders.
Problem-solving, negotiation and decision-making skills to influence management as well as internal and external partners.
Flexible and proactive attitude and open to implement change.
Ability and willingness to travel.
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