Senior Technical Support Engineer

2 weeks ago

London, United Kingdom Morson Group Full time

Job Description Ranking nationally as one of the Best Big Companies to work for, whilst being recognised for excelling in the area of Learning and Development, it has never been a better time to explore career opportunities at Morson Group. Morson Group is a diverse and global collection of businesses, who over a 50-year history, have built on our reputation as a recruitment agency to offer engineering, consultancy, training, recruitment technology and screening services across the UK, US and Canada. It’s our specialist expertise people come for and it’s the personal experience that they stay for.

Join Our Dynamic Team as an IT Support Engineer

We're seeking a dedicated and enthusiastic individual to join our team as an IT Support Engineer. If you have a passion for technology and love problem-solving, then this role is perfect for you

Key Responsibilities:
Working closely with senior team members, provide Group IT support to our London offices (travel allowance provided).
Utilise our helpdesk ticketing system to engage with our internal clients at all levels. Your role will involve resolving IT-related issues promptly and providing top-notch solutions with great customer service.
You'll handle the setup and configuration of new user accounts and hardware, ensuring a seamless onboarding experience for our team members.
Keep our knowledgebase up-to-date with the latest resolution information and technical documentation. Your contributions will be invaluable in ensuring efficiency across our IT infrastructure.
General IT troubleshooting and ensuring smooth operations.
Manage desk moves and office relocations, ensuring minimal disruption to our day-to-day operations.

Required Skills & Expertise:
A thorough understanding of Microsoft Office 365 is essential. Your expertise will be crucial in maximizing productivity and efficiency across our organization.
Ideally, you'll have 2-3 years of experience in a similar role. However, if you're eager to learn and grow, we welcome your enthusiasm and dedication with open arms

Working at Morson Alongside working at one of the UK’s Best Big Companies to work for™, you will also receive;
~26 days holiday (plus bank holidays)
~ Investment into your learning & development
~ A colleague health and well-being programme
~ Discounted gym membership rates
~ Mental Health support via free confidential advice and counselling services.
~ Access to free wellbeing apps

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