Service Delivery Specialist

4 weeks ago


Reading Berkshire, United Kingdom eflow Global Full time

Job Description

Company Overview

We are a leading Regulation Technology (Regtech) Software-as-a-Service (SaaS) company dedicated to simplifying and optimizing compliance processes for financial institutions.

We are looking for a Customer oriented Service Delivery Manager to ensure the smooth delivery of our solutions to the end clients.

Role Description

You will be expected to perform a number of duties, including:

  • Project Initiation: Manage discussion around business, systems, data and requirements.
  • Client Project Management: Concisely summarise client requirements, plan delivery and manage to completion, with internal reporting back to managers
  • Configuration Build: along with our configuration analyst, utilise eflow's proprietary software (PATH) to configure data transformations, log actions and customise workflows.
  • UAT: Manage testing along with eflow's sub contractors, involving clients to ensure users are satisfied with the solution and sign off into production.
  • Development Request Process: Identify feature improvements for release candidates, perform business analysis and document technical specifications.
  • Client Support: effectively hand over the project to Customer success through the BAU phase.

Skills and Experience

  • Self-motivated with the ability to work with minimal supervision
  • Excellent verbal and written communication skills
  • Time management
  • A proven track record of meeting project deliverables in the workplace or in education
  • Strong, proactive analytical skills
  • Technically minded with proficient command of Excel
  • Confident and a quick learner
  • Attention to detail and assertive communication with different stakeholders
  • Educated to A-level
  • Customer/client facing experience preferred
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