Service Delivery Specialist
4 weeks ago
Job Description
Company Overview
We are a leading Regulation Technology (Regtech) Software-as-a-Service (SaaS) company dedicated to simplifying and optimizing compliance processes for financial institutions.
We are looking for a Customer oriented Service Delivery Manager to ensure the smooth delivery of our solutions to the end clients.
Role Description
You will be expected to perform a number of duties, including:
- Project Initiation: Manage discussion around business, systems, data and requirements.
- Client Project Management: Concisely summarise client requirements, plan delivery and manage to completion, with internal reporting back to managers
- Configuration Build: along with our configuration analyst, utilise eflow's proprietary software (PATH) to configure data transformations, log actions and customise workflows.
- UAT: Manage testing along with eflow's sub contractors, involving clients to ensure users are satisfied with the solution and sign off into production.
- Development Request Process: Identify feature improvements for release candidates, perform business analysis and document technical specifications.
- Client Support: effectively hand over the project to Customer success through the BAU phase.
Skills and Experience
- Self-motivated with the ability to work with minimal supervision
- Excellent verbal and written communication skills
- Time management
- A proven track record of meeting project deliverables in the workplace or in education
- Strong, proactive analytical skills
- Technically minded with proficient command of Excel
- Confident and a quick learner
- Attention to detail and assertive communication with different stakeholders
- Educated to A-level
- Customer/client facing experience preferred
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