Deputy Head of All-Age Continuing Care

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Job overview

This is an exciting opportunity for a Registered Nurse who has experience in NHS Continuing Healthcare (CHC) and also a broad range of clinical and assessment experience. You will need to demonstrate a back ground of working in fast paced environments, with a proven ability of decision making at pace and the leadership skills to work as a senior member of the Continuing Healthcare team, with staff who are highly motivated and skilled.

As the Deputy Lead for the All Age Continuing Care (AACC) service you will be expected to promote evidence-based best practice and provide clinical expertise to decision making processes regarding eligibility and funding.

You will be able to utilise your time management skills to balance your priorities and deadlines.

You will have relevant experience in complex case management and drawing on previous skills and knowledge be confident about what is required to deliver an excellent AACC service.

You will need to demonstrate a high level of interpersonal and communication skills, including the application of tact and diplomacy in challenging expectations, to liaise effectively with colleagues, health and social care professionals, patient's family members and others.

This role is based in Bromley but on occasions you may be required to travel.

Main duties of the job

The post holder will be responsible for:

• leading and managing key AACC programmes and functions including:

• children and young people's continuing care (CC).
• continuing healthcare (CHC) Duty function and liberty protection safeguards (LPS).
• quality assurance.
• complex (costly) cases.
• appeals and disputes.

• programmes and functions that support the delivery of the ICB Bromley statutory duties in relation to (i) the National Framework for Children and Young People's Continuing Care and (ii) the National Framework for NHS Continuing Healthcare and NHS-Funded Nursing Care.

• leading AACC work around hospital discharge, including key work with the Princess Royal University Hospital (PRUH) and Single Point of Access (SPA) into community health and care services.

• leading key AACC commissioning and market development projects, including in relation to domiciliary care and care/nursing home services.

• coordinate joint work with the London Borough of Bromley (LBB) in the management of joint cases, procedures and disputes.

• acting as a member (and deputy lead) of the AACC management team.

• leading key functions of the Bromley AACC service in order to deliver excellent health and care outcomes for eligible children, young people and adults.

• managing financial, reputational and legal risks and opportunities of responsible areas of the Bromley AACC, including overseeing any relevant disputes and court proceedings.

• providing leadership, advice and guidance in respect of application of the law, associated guidance and best practice in relation to AACC as required.

• agreeing/authorising Bromley AACC stage 2 complaint responses (as required).

• supporting quality improvement activities in relation to AACC and Special Educational Needs and Disabilities (SEND) such as workforce development and contributions to Education, Health and Care (EHC) Needs assessments as required.

• oversee the completion of and agree/authorise (in line with the postholder's responsibilities) AACC checklists, assessment/reviews and Decision Support Tool (DST) decisions, Freedom of Information (FOI) Requests, Subject Access Requests (SAR) and other briefings/reports.

• represent the AACC at joint leadership meetings with the London Borough of Bromley (LBB) including Continuing Healthcare (CHC) Forum and Multi-agency team around the child (Match) panels as required.

• leading on AACC elements of the local area SEND Improvement agenda.

• deputising for the Head of All-Age Continuing Care as required and acting as a key manager of the wider Integrated Commissioning Division.

Working for our organisation

The South East London Integrated Care System (ICS) brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Greenwich - our Places.

Our partnership brings together six local authorities, over 200 general practices (operating within 35 Primary Care Networks), Guy's and St Thomas' Hospital NHS FT, King's College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and the Maudsley Mental Health FT and Oxleas FT. Importantly, the ICS seeks to be connected to the communities we serve (circa 1.92m residents) and work with the widest possible range of community, voluntary and third sector groups and organisations in each borough. The reach of our NHS provider portfolios extends beyond the borders of the ICS, across London, the south of England and nationally for some services.

Our vision for the ICS is a highly performing, sustainable system that looks after its staff, responds to its communities and takes action to reduce the inequalities they experience. As a new organisation we have developed a system development plan that outlines the way in which we seek to operate and the steps we will take to realise the full potential of our partnership.

Detailed job description and main responsibilities

Please see the attached job description and person specification for the full duties and responsibilities of the role.

Person specification

Education / Qualifications

Essential criteria

• Educated to masters level or equivalent level of experience working at a senior level in a specialist area
• Knowledge of continuing healthcare (CHC) and/or continuing care (CC) guidance, policies and decisionmaking.
• Evidence of continued professional development

Experience

Essential criteria

• Experience working within the legislative and policy landscape of Continuing Care (CC) and Continuing Healthcare (CHC), with demonstrable experience working on areas related to health and care delivery.
• Experience or a strong understanding of the policies, procedures and practices employed by clinicians and social workers to assess and review eligible children, young people and adults in receipt of continuing care and social care.
• Experience of providing excellent customer service in a public sector environment.
• Significant experience of successfully operating in a politically sensitive environment.
• Experience of managing and mitigating risks in a sensitive public sector type environment.
• Experience of managing budgets and business planning processes.

Desirable criteria

• Experience in a leadership or management role in a relevant health or care setting.
• Experience of working with clinicians and/or within clinical settings to deliver excellent health outcomes.
• Experience of working in the NHS and/or local authority at a relevant level.
• Demonstrated experience of delivering improvement projects in complex and challenging environments.
• Experience of chairing complex and strategically important meetings.
• Experience of successfully managing disputes between organisations or with clients and their families, including through recourse to legal avenues of redress where necessary.

Skills and Abilities

Essential criteria

• Ability to provide and receive highly complex, sensitive and contentious information, to negotiate with senior stakeholders on challenging and controversial issues, and to present complex and sensitive information to large and/or influential groups.
• Ability to negotiate on difficult and controversial issues including performance and change.
• Ability to prepare clear concise written and verbal reports for a range of audiences, including senior managers.
• Ability to analyse complex issues where material is conflicting and drawn from multiple sources
• Numerate and able to understand complex financial issues combined with deep analytical skills.
• Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.
• Comprehensive knowledge of project principles, techniques and tools.
• Ability to Provide and receive highly complex, sensitive and contentious information and present complex and sensitive information to large groups and senior stakeholders
• Ability to prepare and produce concise communications for dissemination to a broad range of stakeholders as required.
• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.

Other

Essential criteria

• Self-sufficient in word processing, email, spreadsheet, and access database usage
• Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary
• Ability to work autonomously while able to deal with an ambiguous and changing environment
• Ability to develop and interrogate databases and information systems
• Ability to communicate a vision and motivate others

Please note that our roles require you to live in the UK due to on-site elements of the job, and remote working outside of the United Kingdom is not permitted under NHS data security laws. Before you make an application, please ensure that you are able to meet the requirements to live and work in the UK. Further information is available from Work in the UK Government website.