Customer Success Representative

2 weeks ago

Reading Berkshire, United Kingdom Tangent International Full time

Tangent International are urgently looking for a Customer Success Representative to work a 12 month rolling contract based in Reading, UK

Essential job functions:

Drive product adoption through available digital content as well as group or individual training sessions.

Develop and maintain relationships with key customer stakeholders and decision makers.

Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.

Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.

Advocate for customers internally by sharing their voice.

Support the local team with contractual matters and project work, process cases and book site visits with customer and installers.

What we’re looking for

An ideal candidate should have knowledge and/or experience in Customer Care.

We are looking for a professional with strong developed skills listed below:

Fluent written and verbal communication in English and French

Communicative verbal and written skills of another European language are an advantage (not mandatory) ;

Excellent communication, listening and analytical skills (mandatory) ;

Previous experience working with SAP, Salesforce and Gainsight are an advantage (not mandatory) ;

Excellent time management, organizational and prioritization skills (mandatory) ;

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