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IT Technician Secondary School

3 months ago

Merseyside, United Kingdom St Helens Council Full time

ST HELENS BOROUGH COUNCIL

Department: Corporate Services Directorate

Hours: 37 hours per week

We Are St Helens Borough Council.

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

The ability to communicate at ease with customers and provide advice in accurate written and spoken English, is an essential requirement of this post.

Making A Difference as A Junior Secondary School IT Engineer

St Helens Council are seeking to appoint an IT Engineer to provide IT support to a large secondary school. The engineer will be working as a part of a 3-person team and will be supported by the Network Manager and Senior Engineer. The role would suit someone with at least a years experience in the IT Industry looking to further their career. You will be providing both first- and second-line support to both staff and students. The school is also supported by the wider St Helens Schools ICT Team.

Ideally you will have some experience of supporting end user devices such as Windows PCs, printers, and iPads and audio/visual equipment. Experience of networking would be an advantage, such as patching, basic configuration and troubleshooting.

Any experience of Microsoft Office 365 admin and Windows Server Operating Systems would be an advantage.

Good customer service skills are essential. Experience of using a service desk is also required.

You must be organised, be able to take ownership of service desk calls and be able to prioritise calls based on impact.

A minimum of one years experience working in an IT support environment is required.

Service coverage hours are, Monday Friday, 8am 4.30pm. However, this post requires the flexibility to cover service demands as and when required between 8:00am and 5:00pm Monday to Friday.

Interested to Find Out More?

To apply, please click the apply button below.

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Equality & Diversity

St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation.

St Helens Borough Council is a Disability Confident Employer. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process

NOLAN Principles of Conduct in Public Life.

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.

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