Telesales Manager/ Team Leader

2 weeks ago

Bradford, United Kingdom Fusion Paper & Board Ltd Full time

An exciting and unique opportunity is on offer to set up a new Telesales/account management team in an established forward thinking carbon neutral company based in West Yorkshire. 
Fusion is looking for a candidate who can think strategically and relishes the challenge of creating and supporting a brand-new operation. The successful candidate will have experience in recruiting, coaching team members to reach their potential and be able to motivate a team to achieve their sales and account management goals. 
 
The scope of the team’s role is varied and involves both outbound contacts and inbound account management, each person will be fully empowered to devise their own approach and won’t be faced with restrictions and limitations as this is an unscripted environment.

We think you’ll find it a fresher, modern way of managing a team, we will give you the freedom to recruit, train and lead a team that will be promoting products and services that our customers really want and need. 
 
We offer flexible working hours and days to suit you and your team. Our operating hours are Monday to Friday between 9-5pm, there will be no evening, weekend, or bank holiday shifts as we know how valuable this time is. 
 
Once the team is established, your main priority will be training and supporting the team to achieve the most out of their contacts and give the best experience possible. All contact data is recorded and held in a CRM tool, which will give you the information needed to maximise the team’s potential. 
 
Recruitment, induction and establishing a new Telesales team.
Working closely with senior management to understand current trading conditions disseminating the information to your team and tracking performance. 
We’re always looking for ways to enhance the service we provide; you’ll have the opportunity to share thoughts and ideas and help with implementing the solutions we select. 
 
Previous experience in a managerial role within a Telesales or similar environment. 
Strong leadership and communication skills at both team and senior leadership level. 
Strong problem solving and decision-making skills, creative thinking in an industry that is fast paced and agile, able to adapt to change. 
Familiarity with industry specific tools and software, e.g. CRM would be helpful, but full training will be given. 
 
Our customer base is predominately the Education sector, we pride ourselves on excellent customer service with next day delivery as standard.

It is the little things that are important to us as an employer, like giving you the day off for your birthday or the first day of school to focus on family, we recognise the importance of work life balance and want to be able to support you with what you need however we can. 
 
Being carbon neutral our office space is filled with plants and greenery, all contributing to wellbeing. 
 
Please check our website which will highlight our values and give more of a flavour of what we’re all about. 
 

 

Between £34-£38K depending on experience
Potential Bonus scheme ranging between £2000 and £5000.
Private healthcare
Pension
Free onsite secure parking
 
 

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