Technical Services Manager
2 days ago
Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be involved with new customer onboarding, ensuring that the technical support teams are ready and that there is sufficient capacity so as not to impact general service delivery. The TSM is required to participate in a Duty Manager rota and perform an Incident Manager role on P1 incidents.
This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. The successful candidate will also need the ability to work both on a customer site and as part of a remote team.
Participate in Duty Manager rota & perform Incident Manager role on P1 incidents
Work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements
Support consultants on technical issue resolution and act as an escalation point for technical support incidents / tasks
Implement service improvement initiatives and help to plan, design and execute process improvements
Keep abreast of current trends and technologies & source training where necessary
Tools Release, Oracle software end of life.
Bachelor's degree preferred in a relevant field or equivalent experience
Minimum 4 years’ experience in complex, business critical technical application delivery management role, ideally with JD Edwards ERP or similar technologies
Strong oral and written communication skills in English & proven analytical and problem solving skills in a complex technical environment. The candidate will also need the ability to work with a mix of remote and office-based resources.
Strong working knowledge of Microsoft products such as Word, Excel, Powerpoint, Outlook.
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Technical Services Manager
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United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and...
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Technical Services Manager
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United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and trusted...
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United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and trusted...
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United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and trusted...
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United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and...
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