Lead Personal Banker

3 weeks ago


United Kingdom NatWest Group Full time

Customer Service - Personal Banker, Mobile Branch Lead
Share this job to Facebook. Share this job to X/Twitter. If you have a passion for delivering excellent customer service along with good banking knowledge, we’d like to hear from you
We’ll look to you to deliver an exceptional experience to our customers who use our mobile branch banking services
Crucial to this role will be your ability to complete our mobile branch driver training, which includes driver refresher training
Our Mobile Branch banking service provides local communities with vital access to branch banking needs. You’ll be acting as the first point of contact to customers in these locations, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank. We’ll also be looking to you to follow safe and secure mobile branch operating processes, making sound health and safety decisions for colleagues and customers using the service.
Building and maintaining a thorough understanding of the local community, community hubs and key stakeholders You’ll need to be over 25 to drive one of our Mobile Branch vehicles, and hold a valid driving licence. You’ll ideally already have a category C1 license, but if you don't we'll provide comprehensive training and cover the cost. Completion of mobile branch driver training, including driver refresher training
Part time – 27 hours per week
Permanent
You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview
You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.
You’ll join on a competitive salary of £24,750 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we o
If you’re not quite ready to put forward an application, or this isn’t quite the right fit for you, why not join our Talent Community?


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