Head of Recoveries

3 weeks ago

Manchester, United Kingdom DWF Law LLP Full time

We are a global legal business, transforming legal services through our people for our clients. We have over 33 key locations and over 4,200 people delivering services and solutions that go beyond expectations and in March 2019, we became the first Main Market Premium Listed legal business on the London Stock Exchange.
This is an exciting role for the ideal candidate to be part of Motor Volume leadership team with the main function of the job will be leading and motivating a Motor Volume Defendant Insurance team to provide excellent service to our clients, whilst delivering financial performance.
You will have full overall responsibility for the operational management of the team including all people management related activities; the financial performance of the team; the quality outputs in addition to adherence to MI completion, service standards and processes across the team. You will be someone with a demonstrable record of proactive management, which is incisive and follows a data led approach to the oversight of the team and client account performance
You will also be able to demonstrate how you have dovetailed your operational oversight and leadership of a recoveries team to match client expectations and strategies
Your approach to leading and developing a team, maintaining and building day to day relationships with strategic clients and your ability to think creatively and outside the box will be valued just as highly as the legal expertise you can bring to DWF.
We are keen to hear from candidates who can drive the performance of the team to achieve targets and KPIs through appropriate performance management, to include ensuring regular 1:1's; We want the candidate to be able to prepare and support the delivery of training to the team as well as the wider Motor Volume team, support bid activity, ensure added value on cases and best practice is followed to ensure full SLA compliance.
You'll have to manage all employee relations activity within the team with the support of your leadership team, supervisors and HR and undertake regular file audits, within the teams creating action plans for improvement where appropriate, firm wide performance review cycle for your reports and the team, including End of Year reviews, objective setting and Quarterly Check In's.
The Head of recoveries will oversee motor recoveries/ non contractual recoveries and special jurisdiction recoveries
We are looking for someone with the appropriate technical knowledge and ability to able to advise on matters as well as develop others, with previous experience of successfully managing a litigated caseload, along with the proficient knowledge of the technical claims process and how to add value to a case.
In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.

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