Solutions Engineer Remote

4 weeks ago

Cambridge Cambridgeshire, United Kingdom Master Technology Group Full time

At Master Technology Group (MTG), a team of talented individuals are shaping the future of technology integration. We have created a community of people who show an uncommon level of care for our clients, colleagues, and community. We're looking for excited and motivated individuals who are as excited to build this organization as we are. Isn't it time you were a part of something great?
JOB SUMMARY
MTG provides technology installation and support services to commercial businesses on both a local and national level. The A/V Solutions Engineer will act as a Subject Matter Expert (SME) for various A/V-related projects and systems to provide our customers and staff with diverse A/V and IT-related technical support.
This position requires a thorough knowledge of audio-visual technologies and familiarity with IP networking. Additional skills required include drawing and design software proficiency, technical writing, programming, training, and customer service.
Job responsibilities will range from pre-sales design and sales assistance, installation and commissioning, customer training, and post-install support.
This position is a full-time, onsite role. The A/V Solutions Engineer will report to the A/V Department Manager.
KEY DUTIES AND RESPONSIBILITIES
Assist with gathering accurate client business requirements and site specifications
Discuss alternate options with customers to ensure they will receive desired functionality
Create Design, Bill of Materials (BOM), and Scope of Work (SOW) using BlueBeam, Excel, Word
Create line drawings, schematics, and rack elevations as needed
Provide remote and onsite troubleshooting support to customers
Perform site surveys with Account Managers
Attend sales calls as a SME
Help create and present proposals
Establish trusted relationships with customer contacts
Participate in kickoff/design review meetings with Project Managers and designated field staff
Perform job site walkthroughs and quality control checks
Provide technical guidance and support to onsite Technicians and Installers
Develop test plans and demo environments to ensure full functionality and integration of a variety of equipment
Coordinate customer network requirements with customer and Project Manager
Schedule and perform customer training on the new system(s)
Create as-built documentation in AutoCAD or BlueBeam
Provide excellent customer service and maintain strong professional relationships with our clients, fellow employees, Local Service Providers, and vendors
Provide timely and accurate communications to clients, fellow employees, partners and vendors
Stay current with industry trends, technologies, and products
QUALIFICATIONS
7+ years of A/V-related experience and 3+ years of A/V design experience
Strong knowledge of network topology and the ability to perform, communicate, or coordinate basic network configurations
Strong knowledge of audio-visual system integration in Windows OS and Microsoft O365 environments
Installation and design experience with:
Meeting room A/V systems (Q-SYS, Crestron, Logitech)
Overhead paging (Atlas IED, Biamp)
Sound masking (Cambridge)
Digital signage (BrightSign)
Room scheduling (Logitech, Crestron)
Proven business development and customer service skills
Strong technical writing skills
Well organized, accurate, and attentive to detail
Strong time management, problem-solving, and decision-making abilities
Computer proficiency in a Windows environment using MS Office (Outlook, Excel, Word, Visio PowerPoint), CAD, Bluebeam, and other technical programs
Strong written and oral communication skills
Exceptional interpersonal skills
Avixa CTS certification preferred
PERFORMANCE MEASUREMENTS
Ability to meet expected levels of quality and customer satisfaction
Ability to complete assigned tasks in a timely manner and meet project deadlines
Ability to be a valuable member of a project team and willingness to maintain a “whatever it takes” attitude
Quality and effectiveness of:
Analyzing facts, problem-solving, decision-making, and demonstrating sound judgment
Written communications such as emails, letters, reports, etc.
Ability to work in a team environment and maintain effective working relationships with fellow employees
Reliability (attendance, punctuality, meeting deadlines, etc.
Alignment with and demonstration of MTG’s Core Values:
People First: Exceed customer expectations of responsiveness, performance, communication, and customer service
Above and Beyond: Consistently doing more than what is reasonably expected with a “whatever it takes” attitude
Sense of Urgency: Prioritizing tasks and maintaining focus to achieve results by responding to questions and requests in a timely manner
Team Player: Maintaining a positive attitude and treating others in a respectful and supportive manner. Willingness to share knowledge and best trade practices with fellow employees
Do the Right Thing: Always act with honesty and integrity to inspire the trust of others

Master Technology Group is proud to be an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
 

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