Housing Officer-Hybrid Working

4 weeks ago


Wychavon Worcestershire, United Kingdom Rooftop Housing Group Full time

Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. Equality, diversity, and inclusion
We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.
Some of the examples where we put this into practice include celebrating Pride month through our Inclusion Alliance, being a Disability Confident employer and, signing up to the Armed Forces Covenant. We make every effort to achieve equality of outcomes in all aspects of our employment including recruitment and selection, training and development and employment practices.
We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

~ Flexible working
~ Holiday buying and selling scheme
~ A day’s paid leave for your birthday or annual celebration
~2 days paid leave to help with a house move once you have completed your probationary period
~ Life assurance
~ Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline
~ Company contribution to mindfulness and fitness e.g. discounted gym membership, fitness classes or mindfulness apps.
~ Online discount with a number of retail, supermarkets, cinema, insurance, and holidays.
~ Funded training and sponsored qualifications.
~2 days paid volunteering leave per year.

As a Neighbourhood Housing Officer, you’ll provide a full frontline housing service, including a comprehensive tenancy management service, for a defined neighbourhood. You’ll work closely with customers, local agencies and stakeholders to develop thriving and resilient communities.
Acting as an ambassador for Rooftop, you’ll engage with customers to design services that work for them, to improve the environment and their quality of life. You’ll undertake property MOT visits and work with colleagues and other agencies to ensure our vulnerable customers receive the support they need to sustain their tenancies.
As a Neighbourhood Housing Officer, you’ll either hold or be willing to work towards a professional housing qualification and have previous experience of working in a similar role. With knowledge of current housing legislation and welfare benefits, you’ll be able to provide information, advice and guidance as well as being comfortable dealing with problems and complaints. With a strong customer focus, you’ll have the ability to lead, motivate and enthuse customers to build thriving communities and have experience of multi-agency working, including statutory and voluntary agencies.


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