Parts Advisor

4 weeks ago

Royal Tunbridge Wells Kent, United Kingdom Stoner Motor Company Full time

Role Description Stoner Motor Company is seeking a proactive and customer-focused Parts Advisor to join our busy Tunbridge Wells dealership. You will play a key role within our aftersales team, ensuring that our customers and technicians receive the right parts, on time, every time. This is an excellent opportunity for someone with a passion for the motor industry who thrives in a fast-paced environment and enjoys delivering exceptional service to both internal and external customers. Key Responsibilities: • Provide excellent customer service to retail, trade, and internal workshop customers, handling enquiries efficiently by phone, email, and in person • Identify and supply the correct vehicle parts and accessories using manufacturer catalogues and electronic systems • Process parts orders, returns, and warranty claims accurately and promptly • Support the workshop team by ensuring timely availability of required parts for ongoing repairs • Monitor and maintain stock levels, assist with stock checks, and ensure parts storage areas are well organised • Liaise with suppliers and coordinate deliveries to meet operational requirements • Proactively identify upsell opportunities and utilise promotions to maximise parts sales and profitability • Keep up to date with new products, special offers, and manufacturer bulletins • Assist in maintaining accurate records and documentation in line with company procedures Skills and Attributes: • Excellent communication and interpersonal skills with a strong customer service focus • Strong organisational and time management skills with the ability to prioritise workload • Good IT skills, including experience with Microsoft Office applications • High level of accuracy and attention to detail • Proactive and self-motivated, with the ability to work both independently and as part of a team • Enthusiasm for the automotive industry and willingness to learn Experience Required: • Previous experience as a Parts Advisor or in a similar automotive parts role (minimum 1–2 years preferred) • Knowledge of vehicle parts and accessories across multiple brands desirable • Experience using dealer management systems (DMS) advantageous – training will be provided if required • Full UK driving licence preferred Benefits: • Competitive salary with potential for performance-related incentives • Full manufacturer and in-house training to support career development • 20 days annual leave plus bank holidays (rising with service) • Company pension scheme • Colleague purchase and service discounts • Access to staff rewards and benefits platform • Supportive and friendly team environment within a respected local dealership If you are enthusiastic, customer-oriented, and ready to take the next step in your automotive career, we’d love to hear from you. Apply today to join the Stoner Motor Company team in Tunbridge Wells and become part of a business that values quality, service, and its people.

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