Operator - stage
3 weeks ago
5 hours, Mon-Fri
Job Type: Permanent, Full-Time Why GRAHAM? At GRAHAM, we stand out as a leading provider in Facilities Management, but what truly sets us apart is our commitment to being an employer of choice. We recognize every individuals contribution and celebrate the diversity within our workforce, which drives our success and enhances our business performance. The Service Operator will beresponsiblefor :
Logging calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, facsimile, email or in person.
Allocating works orders to directly employed maintenance team and / or supply chain.
Reporting back to clients and contract staff on job progress and completion produce reports.
Uploading and amending asset information as held in the Control Hub database
Operating paper based systems as necessary to compliment the operating software including back-up systems.
General administration duties as and when required.
Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures
Demonstrate a minimum of 1 years previous experience in a similar service role
Previous experience in a busy office environment
Competent IT skills to include Microsoft Outlook and Excel Desirable
Experience in service systems software
Previous experience in facilities management industry
We are committed to developing a diverse and inclusive workforce and particularly welcome applications from females and individuals from a minority ethnic background who are currently underrepresented in our industry.A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request.
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