CRM Implementation Lead

1 month ago

Clevedon Somerset, United Kingdom Hydro International Limited Full time

Job Title: Dynamics CE Functional Lead Location: Clevedon, Somerset
Type of Employment Full time, Permanent position, Hybrid working 1-2 days in the office. For the right candidate remote work with less time in the office may be possible.
Responsible for: Developing solutions to improve the Hydro Dynamics CE implementation.
Competence & Qualifications:
Experience in analysing and supporting IT business systems
Understanding of business analysis methodologies
Strong working knowledge of the operation and implementation/ deployment of Microsoft Dynamics CE (Customer Engagement)and Field Services solutions
Strong familiarity with IT generally, including Microsoft Office applications and SQL database structures/capabilities.
Project management skills (PRINCE II qualified desirable).
Basic knowledge and understanding of Azure DevOps
Java Script and C# experience preferred
Skills & Attributes:
An effective communicator with good interpersonal skills.
The ability to organise and encourage collaborative participation.
Presentation ability.
Written report writing capability.
Working to deadlines.
Key Duties:
To contribute to the deployment and development of the Hydro ERP systems.
Ensure the maintenance of a consistent ERP solution architecture.
Develop and maintain working relationships with ERP stakeholders.
Prioritise and clarify identified issues and areas of improvement.
Translate To-Be business processes into Functional Specifications for development.
Maintain the design documentation relating to software systems and enhancements.
Support the design, build, test and implementation of software solutions.
Produce training and support materials as required.
Refine reporting requirements and work with BI Data Analysts to develop suitable solutions.
To perform duties in accordance with all relevant legislation in particular the Health and Safety at Work Act.
To apply requirements of BS EN ISO 9001 as appropriate within the areas of responsibility.
Other duties which the company may reasonably require the individual to undertake.
JBRP1_UKTJ

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