Specialist Support Officer

2 weeks ago

Salisbury Wiltshire, United Kingdom Planet Pharma Full time

IT Service Delivery Analyst We're supporting a global life science company in hiring an IT Service Delivery Analyst to join their on-site IT team. This role ensures reliable day-to-day IT operations, providing hands-on support to end users and maintaining key systems across the site.
Serve as the primary contact for IT incidents and service requests, ensuring timely resolution.
Provide end-user support for hardware, software, and 1st level network or telecom issues.
Install, configure, and maintain IT equipment to support daily business operations.
Manage local IT inventory and coordinate with external vendors for on-site services.
Follow ITIL and ServiceNow processes to maintain accurate records and escalate issues as needed.
Diploma or degree in Information Technology, Computer Science, or a related field.
~3–5 years' experience in IT service delivery, helpdesk, or technical support.
~ Strong understanding of hardware, software, networking, and IT security principles.
~ Familiarity with ServiceNow, ITIL, and common ticket management systems.
~ Excellent communication, problem-solving, and customer service skills; Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.
Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.
We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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