Head of Ecommerce

2 weeks ago

Manchester, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time
Job Description

*please note this is a West Yorkshire based brand but easily commutable from Manchester.

Our client is a much loved, high growth D2C lifestyle brand. They are a + £50m turnover business who are growing quickly by expanding their product ranges and launching into new international territories.

They are now looking for a Head of E-commerce to take ownership of their sales platforms and drive online customer experience. The successful candidate will collaborate with colleagues in digital and brand to build a best in class online experience.

This is a company who works at pace – no day is the same, and the successful candidate will be happy to roll up their sleeves when necessary.

The role:

  • Develop and deliver a comprehensive ecommerce strategy which integrates with the wider marketing strategy
  • Take ownership for the optimisation of customer journeys to maximise conversion rates, creating a cohesive user experience
  • Own and manage the ecommerce platform with a keen eye on conversion, functionality and UX.
  • Manage internal teams and 3rd party agencies to get the best out of the website and tech platforms
  • Analyse customer journey data and make recommendations based on insight
  • Own testing programmes across the website to increase conversion
  • Lead conversion projects with the support of 3rd party agencies
  • Manage, grow and develop the ecommerce team, creating a culture of high performance and continuous improvement
  • Report regularly on ecommerce metrics to senior management.

The person

  • Proven experience in a senior ecommerce role in a fast paced and high growth environment
  • A strategic thinker who is happy in the detail when necessary
  • A data minded person who is able to translate complex information for relevant audiences
  • Enjoys a challenge – this is a quickly growing business where change happens daily

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