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Senior Product Owner
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What you’ll be doing as a Senior Product Owner- Agent Experience
Enhance Customer Service Tools: Work with domain experts and end users to ensure our digital solutions (Smart Agent Desktop, IVR, Knowledge Management, CRM) address customer needs and improve service efficiency.
Partner with Digital teams to translate problem statements into effective solutions, delivering iterative change through Agile processes.
Implement process improvements to enhance efficiency across customer-facing teams and manage projects with clear milestone plans.
Base Location: Hybrid/ Swindon or Reading
Product Ownership and/or Project Management: Proven experience in leading product development or managing projects from conception to completion.
Meticulous approach to tasks, ensuring accuracy and high-quality outcomes.
Evidence of Delivery: Proven track record of successfully delivering projects and achieving objectives within set timelines and budgets.
Extensive experience in Agile methodology and product/project management.
Proficiency in customer service tools and digital solutions.
Collaborate with a great team of change professionals who are passionate about driving positive change and optimizing performance. This role not only promises professional growth but also the chance to make a significant impact on our company's success and customer satisfaction.
Competitive salary from £80,000 pa to £84,000 per annum
Annual Leave - 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
Car Allowance
Annual Bonus
Private Medical Health
Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
Personal Medical Assessments – Open to all once a year
Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
Water is life’s great leveller. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. Find out more about working at Thames Water.
Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
