Russian or latvian speaking Account Manager

2 months ago


London, United Kingdom Superb People Ltd Full time

Account Manager

The role of Account Manager is to assist our high value international clients, who are predominantly within the gambling and gaming industry. The main purpose of the position is to build a strong rapport in order to retain the business and maximise opportunities of new sales. This could be through upselling and cross selling products that will provide customers with the best solution for their operations. In addition to being responsible for managing renewals and helping customers realise maximum value of our solutions.

Key Responsibilities

  • queries and enquiries that come into the business from your assigned accounts
  • between 5-15 accounts and anyone time, some of whom have multiple touchpoints within their business’s
  • regular weekly, monthly and quarterly catch up’s by phone and email
  • ownership of the lifecycle of your assigned customer accounts.
  • the challenges customers are facing along with their business goals and work with them to develop plans and priorities around how our products and services can support them.
  • functionality remotely on the customers pains and how the solution can alleviate these.
  • excellent cost justification by understanding the extent to which problems impact business priorities.
  • with processing customisation requests from your assigned customer accounts.
  • sales targets are met and maximising revenue in the business from your assigned accounts.

Knowledge & Skills

  • able to build relationships with all business sizes and sectors.
  • business operations, the common pains they have and the impacts of these to the business.
  • able to adapt your language and technique based on the individual you are speak to and the role they play within the company
  • negotiation skills with the ability to close sales.
  • communication skills through all communication channels.
  • drive for learning to thoroughly understand the solutions we offer, sell, support and maintain.
  • people skills and the ability to persuade
  • ability to work outside of normal hours on occasion due to timezones

Thorough organisational and prioritisation skills to ensure all queries are dealt with in a timely manner.

  • nurturing skills to progress a relationship and maximise opportunities within wider groups or through referrals



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