Trainee / Experienced Customer Account Manager Engineering Industry

3 weeks ago


Cheltenham Gloucestershire, United Kingdom Anderson Recruitment Full time

Our excellent client in Staverton is looking for an enthusiastic Team Administrator to join their fun and friendly team on a permanent basis.

This role could suit an Engineering/Science graduate, or someone with a passion for technical writing.This is an exciting opportunity to join a fast paced company with thorough, in-depth training and great career paths within the company.

Responsibilities

- Identify new sales opportunities, respond to leads and inquiries.

- Update and develop sales documentation. Ensure all client documentation (proposals/tenders/contracts) is accurate, detailed, and complete, and that client specifications are mirrored in arrangements with subcontractors.

- Maintain effective client communication and contact through regular calls, meetings, and engagements. Maximise sales with existing accounts through regular calls and meetings as appropriate.

- Analyse competitors and market positions of key players and customers.

- Coordinate colleagues across the business in compiling detailed reports and tenders to clients, including challenging designs, programs, and cost.

- Support sales with campaigns and communications.

- Prepare (and collate as appropriate) weekly updates to the Operations Team covering the latest sales, marketing, and operational status of opportunities and live projects.

- Following extensive training, develop and write product manuals and technical documentation to project deadlines, utilising and managing internal and external resources to achieve objectives.

- Following extensive training, with support, develop/maintain digital training and handover tools that exceed our clients expectations.

- Proactively contact clients to arrange and promote the benefits of training and arrange training.

- Provide regular reporting of existing and future training sessions and monitor training records for all clients (plus refresher training).

- Work with subcontractors to develop training guides, videos, and training sessions.

- Provide reports to the business on training programs and client feedback.

Key Attributes

- Achieved, or currently studying an engineering/science related qualification

- Excellent people and communication skills.

- Well organised with attention to detail.

Hours: Monday Friday, 8:30am 5:30pm

Salary : Competitive depending on experience (able to disclose upon application). + leading benefits package including access to mental health wellness and other wellbeing resources, and actively encourage and reward activities that promote exercise and healthy lifestyle.

JBRP1_UKTJ



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